NeuQs - Free Help Desk Software Boosts IT Support Operations

Mar 14, 2011, 04:00 ET from Neustro Consulting Ltd

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LEICESTER, England, March 14, 2011 /PRNewswire/ -- NeuQs Free help desk, the Silverlight web-based help desk support system ensures a rich user experience with essential functionality offering a complete package to the support industry.  Available to download at www.neuqs.com, the application is free to download and install today.

NeuQs saves thousands of pounds as it offers industry level functionality for little or no cost.  NeuQs Free help desk is developed by Neustro who provide IT and business system support to a number of international companies and distils their knowledge and experience into a powerful software tool to help IT support companies and internal IT departments provide focussed, quality support to their users.  NeuQs offers automatic call generation, multiple mail server integration (including Microsoft Exchange), priority based call listing, SLA based call timing and so much more.

Because NeuQs is built using trusted Microsoft technologies including the latest .Net framework and Silverlight, it delivers the best overall user experience ensuring increased functionality and customer satisfaction.  Technical Director Paul Franklin commented, "Although the technology is relatively new providing an interface that is the equivalent of client based software the functionality is based on years of experience of providing excellent customer service to our clients."

NeuQs is free of advertising and doesn't even require registration. In time there will be value added packs to extend the functionality and the option to buy support packages which may be appropriate for large organisations.   "The free download is good for at least 25,000 calls so any business using NeuQs will be confident on the fit and suitability of the software before making any financial commitment – in fact a lot of people will genuinely get quality software without ever having to make a purchase," explained Paul.

"With NeuQs, we have attempted to ensure it stays future proof by employing the latest tested technologies and built the solution on the Model-View-View-Model (MVVM) infrastructure.  Using the Managed Extensibility Framework (MEF) to connect up the various components ensures that future updates and modules can be developed with ease, based on customer and market demands," explained Shabbir Ahsan (Lead Developer) confirming that NeuQs has an exciting future.

For more information about NeuQs Free help desk, visit www.neuqs.com.

About NeuQs: Neustro Consulting are the authors of NeuQs. Neustro is an independent software company specialising in the optimisation of business processes and systems in the IT, manufacturing, distribution and service industries.

SOURCE Neustro Consulting Ltd



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http://www.neuqs.com