New Partnership Helps Improve Service Lifecycle Management Processes

IRVINE, Calif., June 5, 2012 /PRNewswire/ -- CSDP, a leading provider of Service Relationship Management (SRM©) software, is proud to announce a partnership with Banyan Business Solutions Group, business and service management experts, to provide joint services that will help companies identify gaps and opportunities in their post-sale service lifecycle management processes.

(Photo: http://photos.prnewswire.com/prnh/20120605/SF19084)

CSDP and Banyan will jointly deliver a series of Gap Assessment Tune-Ups that analyze specific service lifecycle management areas to determine how companies can maximize and automate their data, processes, and technology. The assessments include:

• Service Delivery Optimization Assessment – this assessment examines either a company's field service management or customer support operations to identify gaps and areas of efficiency that can save significant time and money
• Revenue Leakage Assessment – this assessment focuses on gaining clarity on Service Level Agreements (SLA) and contractual terms and conditions to uncover where the service organization might be over-delivering or under-delivering on service
• Service/Reverse Logistics Assessment – this assessment focuses on optimizing the aftermarket supply chain processes of manufacturers including areas like logistics, depot, product returns, and recycle/reclaim

"We are very impressed with everyone at Banyan," said Jerry Edinger, President and CEO of CSDP. "This partnership is a natural fit as both companies have deep roots in service management and a desire to help services organizations achieve greater success. Banyan has vast experience providing unique services in business and service management, business development and analysis, revenue and bottom line cost reduction and growth."

"We're delighted to partner with a long-standing provider of service lifecycle management solutions" said Phil Pietrowski, Managing Partner of BanyanBSG. "CSDP's process-driven, holistic approach that combines data, processes, and technology is precisely what service organizations are looking for and compliments Banyan's hands-on experience across the post sales/service chain. Our joint services will fill a real need for service organizations."

CSDP and Banyan will be hosting a webinar with Field Technologies Magazine: The Field Service Blueprint - Strategies for Improving the End-to-End Field Service Experience on Wednesday, June 13 at noon ET. To register, visit http://video.webcasts.com/events/pmny001/viewer/index.jsp?eventid=42754.

About CSDP

CSDP is the only process-driven provider of Service Relationship Management (SRM©) software and solutions for organizations to automate and optimize every aspect of post-sales service delivery including field service, reverse logistics, and customer support.  This holistic approach combines data, processes, and technology to maximize service operations, and is delivered through a comprehensive suite of software available in on-premise or cloud-based SaaS models.  Easily integrated into existing systems infrastructures with the support of the company's hands-on operations and technical experts, CSDP's software helps clients by beginning with service contract, warranty, and entitlement management to improve service delivery revenues and operational efficiencies and increase customer satisfaction. Learn why service leaders chose CSDP to optimize their service delivery operations, visit http://www.csdpcorp.com.  

About Banyan Business Solutions Group

Like the Banyan tree that is the inspiration and logo for the business, BanyanBSG has long and many roots in business and service management, business development and analysis, revenue and bottom line cost reduction and growth. BanyanBSG uses extensive service and business expertise to get businesses on the road to higher levels of success. There are very few service-based consulting groups that have hands-on experience across the post sales/service chain - end to end.  Banyan Business Solutions Group is one of them. BanyanBSG offers a variety of services including working as a "Field Service Expert," offering point specific solutions, providing and implementing service assessments and more. Please visit the BanyanBSG website:  http://www.banyanbsg.com for more information.

Contact: Christina Wilczewski, 1-888-741-2737 x121

SOURCE CSDP