New Report Names OpenText as a Leader in ECM Transactional Content Services

Jul 23, 2015, 09:00 ET from Open Text Corporation

Independent Research Firm Cites OpenText as having the "Broadest ECM Backbone for Enterprise Applications"

WATERLOO, Ontario, July 23, 2015 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that analyst firm Forrester Research, Inc. (Nasdaq: FORR) has named OpenText as a leader in its new report, "The Forrester Wave™: ECM Transactional Content Services, Q3 2015."

Forrester's report takes a comprehensive look inside the Enterprise Content Management (ECM) market, evaluating the 10 most significant software providers in the area of transactional content services. Forrester states transactional content "generally originates outside of the enterprise from third parties, such as customers and partners, and relies on complex workflows or Business Process Management (BPM) to drive processes." Some typical transactional ECM use cases mentioned include account opening, invoice processing, loan origination, and employee or customer onboarding.

According to the Forrester report, "OpenText has the broadest ECM backbone for enterprise applications. SAP® ERP and CRM software, as well as Oracle® E-Business Suite, are the home court for OpenText. Specifically, it's best for embedding ECM within the lead (tier 1) application..."

The report also notes that Forrester likes "OpenText's vision for the 'connected workspace'." OpenText believes that this acknowledges the company's commitment to facilitating the enterprise-wide aggregation and organization of unstructured information to provide knowledge workers with a full view of a transaction or case.

In the conclusion of OpenText's profile, Forrester cites OpenText as "a strong selection for government agencies, the oil and gas industry, and manufacturing due to the required level of integration with leading transactional process applications."

"We are excited to be recognized by Forrester as a leader in ECM Transactional Content Services," said Adam Howatson, Chief Marketing Officer for OpenText. "The scope and impact of ECM is changing, and we believe that this ranking reflects our dedication to working with our customers to extract maximum value from all the information flowing through their organizations while ensuring optimal governance. Integrating the proven capabilities of our ECM solutions into existing business applications is a transformative step toward becoming a truly effective digital enterprise and revolutionizing efficiency, productivity, and insight."

The Forrester Wave™ evaluation "details findings about how well the vendors fulfill [the] criteria and where they stand in relation to each other to help enterprise architecture (EA) professionals select the right partner to manage their firm's transactional content." The report noted that the selection criteria for the vendors in the 26-criteria evaluation of ECM transactional content services included Functionality Breadth, a significant number of enterprise transactional use cases, leadership in information management, a proven enterprise-level track record, and interest from Forrester clients.

To download a complimentary copy of The Forrester Wave™: ECM Transactional Content Services, Q3 2015, please visit:

OpenText Content Suite features an array of ECM solutions designed to help organizations amplify value and effectively govern the vast amounts of information flowing across their enterprises. OpenText Content Suite and OpenText ECM solutions for SAP, Oracle and Microsoft automate the end-to-end capture and processing of business data and documents by embedding ECM in lead applications, transparently acting as the bridge across the silos, allowing content to be delivered in context and in line with processes. OpenText offers a wide range of transactional scenarios including applications for sales order processing, invoice processing, customer onboarding, contract management, loan origination, and more.

About OpenText OpenText enables the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTC) visit

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