New Study From MHI Global Reveals Key Leadership Skills That Can Improve Performance and Engagement of Non-Management Employees

Worldwide study creates new model of first-line leadership

Aug 25, 2015, 11:00 ET from MHI Global, Inc.

DENVER, Aug. 25, 2015 /PRNewswire/ -- MHI Global, Inc., a TwentyEighty, Inc. company, and one of the largest dedicated performance improvement companies in the world,

has published the results of a 2015 study that isolates key skills and attributes of effective first-line leaders all over the world. "The Universal Leader: A Single World Voice on Superior First Line Leadership" offers a fresh model of successful first-line leadership, outlining 14 skills encompassing four "core capabilities" that boost the engagement and performance of individual contributors.

The bottom line is a remarkably consistent global description---with some key regional differences---of effective first-line leadership.

Because first-line leaders oversee approximately 80 percent of the workforce, application of these findings promises measurable impact on business performance. Experience shows that without skilled first-line leaders, employee engagement suffers, which can lead to decreased productivity, increased turnover and weakened customer relationships.

"This research confirms that outstanding first-line leadership is a finite skill set that can be learned and applied," says researcher Craig Perrin of MHI Global. "The study also paints a worldwide picture of what non-management employees need from their supervisors to stay engaged and productive."

This "critical incident" study gathered 464 responses---verbatim stories of effective leadership---from employees at all levels in more than 39 countries.

To read the complete research report and take the Quick Check Assessment to see how your first-line managers rate, visit: or

About MHI Global, Inc.

MHI Global is one of the largest dedicated performance improvement companies in the world, bringing game-changing insight to sales performance, customer experience and leadership and management. MHI Global helps companies build and sustain successful, customer-focused organizations that drive profitable revenue and predictable top-line growth on a global scale. To learn more, visit our website, follow us on Facebook, Twitter, YouTube or Google+.

About TwentyEighty, Inc.

TwentyEighty is a global provider of workforce performance solutions designed to help companies in the areas of Leadership Performance, Sales Performance, Credit Performance and Strategic Execution.  For more information, go to


SOURCE MHI Global, Inc.