Newcomer Ryla Expands Its Norfolk, VA Call Center Operations

Hiring in Two Waves to fill 300+ Customer Service and Supervisory Positions

Oct 15, 2010, 17:00 ET from Ryla

ATLANTA, Oct. 15 /PRNewswire/ -- Ryla, an Alorica company, today announced it is hiring to fill at least 315 new jobs at its Norfolk, VA call center facility due to expanded needs of one of its clients. The business expansion will occur in two hiring waves and will provide customer service support for a Fortune 50 company. The first hiring wave seeks to fill 105 customer service, supervisory and staff support roles immediately; the second hiring wave, slated for November, will seek to fill the remaining 210 positions.

Ryla is a leading domestic-focused provider of value-added customer contact services and a subsidiary of CA-based Alorica Inc. Earlier this year, Ryla assumed responsibility for the Norfolk center and its existing 350+ employees -- formerly operated by Coleman and Associates -- through an assignment of contract.

In addition to the customer service positions, Ryla is also seeking to fill several supervisory positions. The GA-based company provides customer service and technical support on behalf of its Fortune 500 and government agency clientele and does no telemarketing or cold calls.

"We're excited to be in a position to add more jobs this year in the Norfolk market," said Mark Wilson, Ryla CEO and Founder. "We've been impressed with the quality and caliber of the workforce since entering the Norfolk market in August and look forward to continued and long-term growth opportunities such as this," Wilson added.

Job seekers can attend the first phase Open House scheduled at 5301 Robin Hood Road, Suite 102, Norfolk VA:

Monday, October 18, 1:00pm - 6:00pm

Tuesday, October 19, 10:00am - 6:00pm

Additionally, job seekers can visit our booth at the Hampton Roads Employment Weekly Career Event at the Greenbrier Mall in Chesapeake:

Wednesday, October 20, 10:00am to 2:00pm

Application information is also available on the Ryla website All applicants should bring two forms of government issued identification and a current copy of their resume to the Job Fair and be prepared to test and interview on site. Applicants should dress professionally. Positions begin as early as October 25, 2010. The Open House schedule for phase two for the remaining 210 positions will be announced.

Positions Available:

Customer Service Representatives


Assistant Directors

Quality Assurance Representatives

Trainers & Training Assistants

Work Force Management Personnel

About Ryla

Ryla, an Alorica company, is a leading domestic provider of value-added customer contact services for Fortune 500 companies, government agencies and nonprofit organizations requiring Excellent Interactions Every Time(SM). Ryla delivers a range of customized customer contact services, including inbound customer care, tech support, help desk, outbound data collection, surveys, automated messaging, retention programs and back office process support. For more information, visit

About Alorica Inc.

Alorica is a global leader in delivering BPO Customer contact management solutions. Alorica provides a variety of advanced customer contact management solutions such as customer care, technical support, sales, collections and social media services for Fortune 1000 companies mainly in the communications, technology, media, financial services, government, healthcare, automotive, retail and consumer product verticals. Alorica's specialty is providing flexibility to its clients while delivering high quality service. Headquartered in Chino, California with nearly 20,000 employees housed in 34 global contact management centers, Alorica provides unprecedented client support and attention. Alorica supports several customer communication channels including voice, email, chat and social media from onshore, near shore and offshore facilities. Additionally, Alorica provides fulfillment services and reverse logistics services through its U.S. logistics centers. For more information, please visit