DEERFIELD BEACH, Fla., May 15, 2017 /PRNewswire/ -- NexGen Agency, a fast-emerging global provider of dynamic customer experience management and business process outsourcing solutions, has launched their new website featuring Facebook and Call Center 'Check Ups.'
The newly designed website (www.nexgenagency.com) not only better reflects the white glove customer service that NexGen offers, but provides users with visibility into how their Contact Center and Facebook efforts are performing. Users will be able to visit the NexGen website and simply enter in their Facebook URL to get an instant report with information such as how they're performing versus their competitors, rates of engagement, growth rates, response rates, and even recommendations such as 'ask more questions of your fans!'
For the Contact Center Check Up, users will complete a brief questionnaire to assess whether they have the correct number of agents supporting their program and some great contact center recommendations.
About NexGen Agency
NexGen Agency is a full-service customer experience management organization focusing on cross platform support and social and customer experiences. For over 20 years the NexGen Agency team has helped the world's most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, lead generation, and consulting. Social and multimedia customer management solutions are offered including: social strategies and transformation, social media monitoring and insight, social media marketing and sales, social customer care in over 250 languages worldwide.
For more information, call 954-708-2896 or visit www.nexgenagency.com
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SOURCE NexGen Agency