Next Coveo Webinar Set for December 1: 'How a Leading Organization Transforms Customer Service Operations with a Unified View of Customer Information'

Oct 19, 2010, 09:00 ET from Coveo

CHICAGO, Oct. 19 /PRNewswire/ --


Today's top organizations are taking customer service and support to new levels with a unique approach to knowledge management and information access: they have stopped moving data and are accessing knowledge by providing ubiquitous access to product information, customer interactions, and corporate contacts.

During this live webinar you'll hear three managers from Quantum, the global leader in backup, recovery and archive, share their perspectives on the business drivers behind the decision to implement Coveo, the implementation process and how it's configured to ensure optimal results, best practices, and results to date.  Coveo Executive Chairman Louis Tetu will discuss case studies detailing how Coveo Customer Information Access Solutions are increasing call center efficiencies and providing agents, managers, and executives, with a unified, 360-degree view of customer information.


Yvonne Allmaras, Director, Service Programs, Tools and Education, Quantum

Leo Stefanov, Manager, Web Technologies, Quantum

Grant Waller, Manager, Global Tech Support, Quantum

Louis Tetu, Executive Chairman, Coveo


Wednesday, December 1, 2010

12:00 pm ET/9:00 am PT


From your computer. There is no cost to attend. Click here to register.

About Coveo

Coveo pioneered Enterprise Search 2.0. The Coveo Enterprise Search Platform and Customer Information Access Solutions help organizations generate more value from information and knowledge stored across the enterprise. With Coveo's unified indexing technology, companies can easily access and consolidate information from heterogeneous systems. Coveo helps companies to Stop Moving Data™ by combining structured and unstructured data from virtually any enterprise system into a central index, and securely presenting the information in composite dashboards, helping to drive more value through multiple business processes. Coveo customers gain a powerful alternative to expensive system integration and are able to harvest existing IT infrastructure while providing actionable insight into information and knowledge.  

Coveo was recently ranked one of the fastest growing companies in the Deloitte Technology Fast 50™, was named to IDC's "Innovative Information Access Companies Under $100M to Watch" list,  and won the 2010 CODiE Award for Best Enterprise Search Engine awarded by the Software & Information Industry Association. Coveo's Customer Information Access solution was named a Trend Setting Product of the Year by KMWorld magazine, a leader in Contact Center Search in the 2010 CRM Service Awards, and a winner of the 2010 Innovation Awards presented by Customer Interaction Solutions magazine.

Coveo's more than 700 global implementations contribute to the success of, among many others, CA Technologies, Deloitte, GEICO, Haley & Aldrich, Lockheed Martin, Odyssey America, Netezza Corporation,  SNC-Lavalin, Sony Ericsson, IMS Health, SSQ Financial, and the U.S. Navy.  Information and video demos are available at  

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