NICE Named 2011 Frost & Sullivan Asia Pacific Workforce Management Systems Vendor of the Year

RA'ANANA, Israel, Oct. 19, 2011 /PRNewswire/ --- NICE Systems, today announced that it has been chosen as the 2011 Frost & Sullivan Asia Pacific Workforce Management Systems Vendor of the Year. The Frost & Sullivan Asia Pacific Workforce Management Systems Vendor of the Year is presented to the company which demonstrates excellence in the fields of technology and revenue growth in the Workforce Management (WFM) segment of the Contact Center Applications market. The award recognizes the company's commitment to continuously evolve and remain a leader in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper.

The NICE solution is also designed to handle the complex challenges of Asia Pacific's multi-site and widely distributed contact center operations. The unique needs and attributes of each site - such as differences in work throughput, skill proficiencies, staff capacity, operational efficiencies, time management practices, and local scheduling rules - are automatically optimized from a local as well as a global perspective by the NICE IEX Workforce Management solution.

Raghav Sahgal, President of NICE APAC said, "We are proud to receive Frost & Sullivan's WFM Vendor of the Year Award for Asia Pacific. This recognition is a reflection of the value-add we bring to the needs of the region's contact centers, for effective management of multiple agent skills in complex multi-site, multi-channel environments. Together with the impressive momentum we have achieved in the market we are proud to be the region's vendor of choice."

NICE IEX Workforce Management was also recently named the market leader in two of the contact center industry's leading analyst reports, including the 2011 North American Contact Center Systems Market report by Frost & Sullivan, and the 2011-2012 edition of  "Contact Center Workforce Management Market Report" by DMG Consulting LLC, where NICE was named worldwide leader for the fourth consecutive year.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.

The NICE Enterprise offering addresses the needs of customer-centric businesses with intent-based solutions. Driven by real-time, cross-channel analytics, NICE provides solutions for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and back office operations. NICE Enterprise solutions are implemented by contact centers of all sizes, branches, trading floors and back offices.

About NICE Systems
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems.  All other marks are trademarks of their respective owners.  For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.  

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Messer Sahgal, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F.  The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

SOURCE NICE Systems Ltd.