WESTERVILLE, Ohio, July 24, 2015 /PRNewswire/ -- No More Phone Tag is pleased to announce they have achieved a 96.9 percent retention rate, which is typically unheard of in the field of medical answering services. Their new software outperforms the traditional answering services, giving their clients the best level of service so their patients get a timely response at all times.
In the telephone answering industry, it isn't uncommon for companies to lose as many as a third to one half of their existing customers. These companies would ideally like to experience a 90 percent retention rate. No More Phone Tag has been able to achieve and surpass that goal. Walter Lundstrom, Founder and CEO of No More Phone Tag, states, "The three keys to our success are the most flexible messaging software in the nation, the keen understanding of what the doctors/patients really want and old fashion customer service."
Many people are under the false impression those who answer the phones for medical answering services have medical training and can answer questions. This is not the case. Their staff is also often paid low wages and work long hours. This is where many answering services fail. They are unable to triage every call correctly and to connect patients quickly with the medical professionals they need. With their high retention rate, it shows that No More Phone Tag is able to provide the level of service their clients expect.
Anyone interested in learning about their retention rate and customer satisfaction rate can find out more by visiting the No More Phone Tag website or by calling 1-866-366-6868.
About No More Phone Tag: No More Phone Tag is a medical answering service software solution designed to help medical staff offer their patients the highest level of service. Their answering service pricing is affordable with one flat rate. They are 100 percent HIPAA compliant and make sure every call is answered on the first ring, carefully separating urgent from non-urgent situations.
Media contact: Walter Lundstrom
Company: No More Phone Tag
Address: 787 S. State Street, Suite B
Zip code: 43081
Toll-free number: 1-866-366-6868
Telephone number: 1-614-895-2820
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SOURCE No More Phone Tag