ST. LOUIS, Oct. 22, 2011 /PRNewswire/ -- On August 23, 2011, Concordia Plan Services (CPS), formerly known as Worker Benefit Plans—the plan administrator, was informed that a box of microfilm containing plan enrollment information from the 1960s and 1970s had been lost by a delivery service. On February 3, 2011, CPS had hand-delivered these records to a vendor hired to convert the microfilm to an electronic format. The loss occurred when the records were being transferred between the company assisting the vendor with the conversion process and the vendor. In May 2011, the delivery service had notified the vendor that the microfilm was lost.
The records contained some participants' personal information, including names, addresses from the 1960s and 1970s, and dates of birth. In some cases, Social Security numbers also were on the microfilm, and in other cases, limited medical information for some participants was included. In response to this loss, CPS is:
- Notifying all affected individuals in writing.
- Taking all reasonable measures to locate the microfilm and working with legal and security vulnerability experts to assist us with our investigation and to help identify and implement any appropriate additional safeguards.
- Offering credit monitoring, identity theft restoration, and fraud insurance to eligible individuals at no cost for one year.
CPS has no knowledge of misuse or attempted misuse of the information contained on the microfilm.
The safety and security of plan member information is important to CPS. If you have any questions related to this incident, CPS is providing a privacy hotline that is staffed with representatives specially trained to help in these situations. Please do not hesitate to call the hotline toll-free at 888-414-8021 between 7 a.m. and 5 p.m. CST, Monday through Friday.
SOURCE Nelson Levin de Luca & Horst, LLC