OKLAHOMA CITY, July 15, 2015 /PRNewswire/ -- Oklahoma Gas and Electric Company (OG&E) has been recognized in the J.D. Power and Associates' 2015 Electric Utility Residential Customer Satisfaction StudySM, ranking highest in customer satisfaction among large utilities in the South for the third consecutive year.
J.D. Power uses six categories to measure customer satisfaction—power quality & reliability; price; billing and payment; corporate citizenship; communications; and customer service.
OG&E's overall score of 710 was 14 points higher than last year. Besides the first overall ranking, OG&E came in third nationally among others in the large segment, and 12th nationally among all electric utilities.
"I'm very proud of our employees who made this recognition possible," said Sean Trauschke, President and CEO of OGE Energy Corp., parent company to OG&E."This award is a testament of how we strive for consistently maintaining a customer focus in everything we do."
The 2015 study is based on responses from 102,525 online interviews conducted from July 2014 through May 2015 among residential customers of the 140 largest electric utility brands across the United States, which collectively represent nearly 97 million households.
Headquartered in Westlake Village, Calif., J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com. J.D. Power is a business unit of The McGraw-Hill Companies.
OG&E, a subsidiary of Oklahoma City-based OGE Energy Corp. (NYSE: OGE), serves more than 817,000 electric customers in Oklahoma and western Arkansas.
SOURCE OGE Energy Corp.