OpenPhone Becomes Quo: New Name, Updated Products and $105 Million in Growth Financing Mark Major Inflection Point for AI-Driven Front Office Solution

Backed by General Catalyst's Customer Value Fund, rebrand as Quo marks rapid growth on several fronts: customer count, customer usage, product capabilities and more

SAN FRANCISCO, Sept. 23, 2025 /PRNewswire/ -- Today, OpenPhone, the business phone solution for small and growing businesses, kicks off its rebrand to Quo with $96 million in go-to-market growth investment from General Catalyst's Customer Value Fund (CVF) and an additional $9 million in equity from existing investors secured to support Quo's rapid product innovation and scale customer expansion as Quo (formerly OpenPhone) continues to redefine the business phone category in the age of AI.

"Growing up in a family of small business owners, I saw how every customer call could impact the bottom line," said Mahyar Raissi, co-founder and CEO of Quo. "From the start, we wanted to build a phone system that goes beyond just connecting calls and instead helps businesses turn conversations into real growth."

Small businesses make up approximately 99% of companies in the U.S. and Canada and account for nearly half of jobs, but too often fall behind when technology advances business operations and Quo has been helping bridge that gap/address that gap. Quo's new name not only marks the next chapter in its story, but also serves as a nod to the status quo and its dedication to fundamentally reinventing it.

"Today marks a new era with Quo, showing how far that vision has come. Business phones remain the lifeblood of countless companies, especially the 99% that are small and medium-sized businesses, yet the category has barely evolved in decades. By rethinking the phone's role in customer relationships, especially in the age of AI, we are giving businesses the leverage to serve customers better and compete on equal footing with the largest enterprises," said Raissi.

Expanding the Business to a Local Workspace Near You
Quo is pioneering a new breed of phone systems, powered by AI, to reimagine what a business phone can be for businesses outside the enterprise. Over 30,000 new businesses have signed on with Quo in just the past six months, giving a clear indication of the need for front office support and causing investors to take note.

As Quo works to disrupt standard models, General Catalyst enables Quo to invest aggressively in growth without taking on unnecessary dilution or risk on the business, and it can use its own cash for further investments into product and engineering.

"Quo showed tremendous growth over the past year, driven by a deep understanding of its customer base and a rapid, thoughtful application of AI to close critical technology gaps," said Pranav Singhvi, Managing Director and Co-Head of CVF. "We're incredibly bullish about their increased growth after this rebrand and their ability to reimagine the power of the phone, and we're excited to see this investment help boost their go-to-market engine."

Answering the Call of Small Business Needs
Quo meets business owners where they are and brings a simple, trusted way to transform each business' unique operations. With a responsive customer support team and steady customer referrals, Quo has proven its ability to adapt to the range of small businesses' needs and capabilities with AI-powered phone communications, all while supporting the personal connection that is the hallmark of successful small businesses.

Businesses choose Quo to create a more connected front office with the flexibility to meet their individual needs and ensure that calls go to the right employee or agent, along with a single place for employees to collaborate together to solve customer issues with the full context of every voice and text conversation along with other information stored within an integrated CRM/tool, ultimately working towards a better experience for both customers and employees alike and enabling continued business growth without losing that personal connection.

According to Owen Wible, Senior Director of Operations at Cornerstone Caregiving, "Quo ensures visibility across everyone in the office, making sure there are no gaps in our communication. Their commitment to innovation makes sure that automation and AI work alongside our team without getting in the way, even across our 300+ locations. Quo has become a real partner in helping us grow our entire team and business."

Since its April launch of Sona, an AI phone agent that helps ensure small businesses never lose a customer to a missed call again, Quo has accelerated customer growth. It now serves nearly 90,000 businesses and counting, and Sona has already handled over 200,000 calls to date. Businesses who use Sona have three times as many meaningful conversations with their customers over traditional voicemail.

Some of Quo's latest improvements and innovations include:

• Making Sona free for all customers with a new tiered, usage-based pricing model
• Upgraded Sona capabilities with call transfers and smarter scenario handling
• Multi-level phone menus for more flexible call flows
• Temporary call flows for scheduling on special days or events

To learn more about these updates or sign up for a free trial, visit www.quo.com.

About Quo
Quo is the phone system that helps you build personal customer relationships at scale. It brings your calls, texts and customer info all into a single place that works across your team and devices, so your team stays in sync and never misses a customer.

Effortlessly scale your customer operations by managing and categorizing calls and conversations, allowing teammates to get context of any contact in a single glance, creating personal and helpful interactions every time.

Rated #1 in customer satisfaction on G2, Quo is trusted by nearly 90,000 businesses, from fast-growing startups to Fortune 500 companies. To learn more visit www.quo.com.

SOURCE Quo