OpenSkies Revolutionizes Airline Industry by Offering Customers a Money-Back Guarantee

"Try OpenSkies, Love Everything or Pay Nothing" Satisfaction Guarantee in effect through November 30th

Exclusive survey results reveal 96.85 percent of passengers would recommend OpenSkies

Sep 08, 2010, 08:00 ET from OpenSkies

NEW YORK and WASHINGTON, Sept. 8 /PRNewswire/ --  OpenSkies, the unique all business-class airline operating transatlantic flights, today launched its "OpenSkies Satisfaction Guarantee"* program offering customers the opportunity to fly the airline and receive reimbursement if not satisfied with the experience – an unprecedented offer in the airline sector.

The launch of this unique program, in effect today, Wednesday, September 8, 2010 through November 30, 2010, follows a survey** conducted by OpenSkies in June 2010, which reveals that of the 4,250 people polled, 96.85 percent of passengers would recommend OpenSkies. This finding, and the company's position as an innovative airline that offers the best value for money in business class, served as inspiration to initiate the "OpenSkies Satisfaction Guarantee" program.

OpenSkies is revolutionizing the world of commercial air travel by offering customers a money-back guarantee at a time when the airline industry is diminishing its focus on customer service. The "Try OpenSkies, Love Everything or Pay Nothing" satisfaction guarantee, demonstrates OpenSkies' growing confidence and strong commitment to its unique concept and capacity to cater to the high expectations of its passengers.

Additional survey results confirm the company's position as a niche airline and the only transatlantic operator to offer a business-class only service at a price that undercuts competition:

  • 78.21 percent of participants chose OpenSkies for its unbeatable quality and price ratio
  • 72.5 percent of participants chose OpenSkies for its exclusively business class service

"OpenSkies is a unique company in the transatlantic market and thus we feel our offering should mirror the image of our company: innovative, exclusive and charting new courses for the industry," said Jean-Charles Perino, Commercial Director of OpenSkies. "It is this distinctive and bold approach that enables us to grow our community of passengers and to further solidify our brand's reputation."

To take advantage of this unique offer, reservations can be made online at or by calling 1-866-581-3596. OpenSkies customers are also eligible to join the British Airways Executive Club customer-loyalty program, allowing customers to earn and burn BA Miles and to benefit from its many advantages beyond mileage. Interested consumers can register at

About OpenSkies

OpenSkies is a unique all business airline that offers guests superior service, competitive fares and exceptional value. OpenSkies currently flies from New York-Newark and Washington D.C.-Dulles to Paris-Orly. The airline offers guests innovative features onboard, including lie-flat beds, personal entertainment units with 50+ hours of programming and an upscale, healthy meal service. A subsidiary of British Airways, OpenSkies is the first airline created as a result of the E.U. / U.S. Open Skies Agreement, which allows airlines to fly between any U.S. and E.U. destination. Since OpenSkies' first flight, it has flown over 155,000 passengers. For more information: or 1-866-581-3596.

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* New York to Paris $756  and Washington D.C. to Paris $840; fares are each way based on roundtrip purchase, taxes of up to $118 and Sept 11 $2.50 fee are extra. Satisfaction Guarantee Offer is subject to conditions, and only usable one time per person for every purchase and journey between 9/08/10 and 11/30/10 and with dissatisfaction expressed within a period of 30 days after the return-leg. The reimbursement will account for the base fare and fuel surcharge, excluding airport taxes and supplementary payments to the flight. See the full terms and conditions and how to file a claim procedure on OpenSkies reserves the right to retract the promotional offer at any time.

**The study was conducted by OpenSkies in June 2010 on a sample of 4250 customers who bought online and flew OpenSkies in the last 9 months.

SOURCE OpenSkies