OpenSpan Achieves Oracle Validated Integration with Oracle's Siebel CRM

Provides Unique User Process Management Capabilities for Siebel CRM Release 8.1.1 to Improve and Simplify Manual Tasks

Sep 19, 2010, 11:00 ET from OpenSpan, Inc.

ATLANTA, Sept. 19 /PRNewswire/ -- OpenSpan, Inc., a leader in user process management software, today announced at Oracle OpenWorld that OpenSpan 4.5 has achieved Oracle Validated Integration with Oracle's Siebel Customer Relationship Management (Siebel CRM) Release 8.1.1 through the Oracle PartnerNetwork (OPN) program.

OpenSpan today shares over 40,000 desktops with Siebel CRM.  Together they help businesses leverage the "best fit" applications for maximum productivity while providing the flexibility to mix and match both new and existing applications.

Together with Siebel CRM, OpenSpan's User Process Management software is used to monitor what end-users are doing within and across the applications they access every day, analyze the use of those applications to identify process bottlenecks and inefficiencies, and then improve those manual tasks that can cost organizations time and money when not addressed.

"As a member of the Oracle PartnerNetwork (OPN) program, OpenSpan is pleased to provide customers with the confidence that the integration of our products with Siebel CRM 8.1 has been tested as technically and functionally sound," said Eric Musser, CEO of OpenSpan. "Validated integrations reduce risk, simplify upgrades, and lower the ownership costs for joint Oracle customers."

"We are very pleased that OpenSpan has achieved Oracle Validated Integration with Siebel CRM," said George Jacob, group vice president, CRM Applications, Oracle.  "OpenSpan has been successful in helping automate and improve the efficiency of critical business processes with a number of key Oracle customers."  

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About OpenSpan, Inc.

OpenSpan provides User Process Management software, enabling Global 2000 enterprises to improve user efficiency while enforcing adherence to corporate or regulatory policy.  Using OpenSpan as part of a comprehensive business process improvement strategy, enterprises monitor exactly what users do in virtually any application, analyze inefficiencies and compliance risks, and automate manual processes that save time and money. OpenSpan is deployed on more than 120,000 desktops worldwide and supports more than one billion call center interactions per year.  Please visit to learn more and to download our free IDE.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through certified Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more, visit

About Oracle Validated Integration

Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that integrations between Oracle Applications and complementary partner solutions have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the "Oracle Validated Integration" logo. For more information, please visit at


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Rick Marquardt

OpenSpan, Inc.


Susan Baldwin

The Hoffman Agency


SOURCE OpenSpan, Inc.