Oregon zip line retailer brings innovation to customer service

GRANTS PASS, Ore., Nov. 8, 2013 /PRNewswire-iReach/ -- Over the past few years zip lines have gained national and international attention as tens of new zip line tours have been built across the world. These zip line tours allow riders to soar over forests and mountainsides during a few hours of guided adventure. One retailer, Zip Line Gear, looks to bring that adventure to backyards across the nation. The small, Oregon-based company has contributed heavily to this latest adventure enthusiasm by selling kits that allow homeowners to build zip lines in their own backyards. However, zip line kits can sometimes be daunting for homeowners.

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"Obviously, the largest concern for installing a backyard zip line is safety. Installing a zip line correctly isn't overly difficult or complicated, but it's important to follow the rules and do it right." stated Nathan Sleadd, CEO and owner of Sleaddventures, LLC which owns Zip Line Gear. "We put heavy focus on information and education in our customer service. The 'Zip Line Gear Promise' is really a representation of the commitment we have always had."

Zip Line Gear announced the introduction of "Zip Line Gear Promise" this fall. The program expands the customer service efforts for the retailer. Zip Line Gear now boasts a "One-Year 100% Satisfaction Guarantee" that covers all equipment sold on its website, ZipLineGear.com. In addition, each customer is assigned a zip line expert at the time of purchase. These Experts are tasked with providing unlimited phone and email support to all customers in order to help customers build a backyard zip line.

"Exceptional customer service has been a foundation of our business from the beginning. But we realized that we weren't communicating those values to our shoppers prior to the purchase," said Sleadd. "The 'Zip Line Gear Promise' is designed to remove any barriers a customer might have to shopping with us. Now they'll know they can get the support they need, and if they aren't satisfied for any reason, they'll have the option to send it all back to us."

According to the company website, the satisfaction guarantee and the zip line expert help are both geared toward giving customers the confidence to buy online. Sleadd says that Zip Line Gear is prepping for a busy holiday season that will define its next year, and this program is seen as a key to that success.

Sleadd claims, "More than ever, people are looking for companies that are willing to step up and put their money where their mouths are."

The "Zip Line Gear Promise" program is available exclusively to customers of Zip Line Gear. Learn more about the program at www.ziplinegear.com/zip-line-gear-promise.

About Zip Line Gear       

Sleaddventures, LLC based in Grants Pass, Oregon and does business as Zip Line Gear. The company sells backyard zip line kits as well as commercial equipment for adventure parks and zip line tours. Zip Line Gear was founded in 2007 and is the world's highest grossing retailer of zip line equipment.

Media Contact: Aaron Roper, Zip Line Gear, 1-541-787-4233, [email protected]

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SOURCE Zip Line Gear