Park Place Technologies selects Microsoft Cloud to transform sales and customer engagement

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Dec 11, 2017, 07:00 ET

CLEVELAND and REDMOND, Wash., Dec. 11, 2017 /PRNewswire/ -- Park Place Technologies Inc. (www.parkplacetechnologies.com), a global leader in datacenter third-party maintenance and support, and Microsoft Corp. (Nasdaq: "MSFT") have announced they are planning to collaborate on driving digital transformation across Park Place Technologies' global sales and service operations and rapidly accelerate its ability to deliver engineering services across the over 100 countries in which it operates.

Park Place plans to fully deploy Microsoft enterprise cloud services, including Dynamics 365 and Office 365, along with LinkedIn Sales Navigator, to enhance collaboration and productivity across its sales and service operations. With the ability to leverage data and insights from across its organization, Park Place will be better positioned to deliver optimal service and ultimately maximize uptime for its customers.

"Microsoft is uniquely positioned with integrated offerings across the whole cloud stack," said Chris Adams, president and COO, Park Place Technologies. "We're confident this trusted, global platform will further enhance productivity for our employees and provide more value to our customers."

As a first step, Park Place Technologies plans to equip its salesforce with the Microsoft Relationship Sales solution, a joint offering that combines the power of Dynamics 365 for Sales with the world's largest professional network in LinkedIn Sales Navigator. By surfacing relationships between people, and then integrating that information within a single platform, Park Place salespeople will be able to access information in a way that saves time and improves productivity.

"Park Place Technologies is at the forefront of IT service and support with a commitment to innovating ways employees are empowered to deliver value to customers," said Alysa Taylor, general manager, Business Applications Group at Microsoft. "Putting the power of Microsoft's intelligent cloud behind Park Place's customer care organization will connect people, processes and data insights to optimize productivity and transform its service delivery operations."

About Park Place Technologies
Since 1991, Park Place Technologies has provided an alternative to post-warranty storage, server, and networking hardware maintenance for IT data centers. Supporting more than 10,000 organizations in over 100 countries, Park Place Technologies offers an exceptional customer experience, superior service delivery, and an operational advantage for businesses ranging from government, higher education, and healthcare institutions to cloud service providers, SMB and Fortune 500 companies.

About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more.

SOURCE Microsoft Corp.