PASADENA, Calif., Oct. 16, 2017 /PRNewswire/ -- QLess, an innovator in customer interaction management (CIM) technology, today announced that its platform has now saved more than 100 million people from waiting in line, representing more time recovered than all of recorded history. QLess empowers organizations to schedule appointments and manage lines for a superior customer experience, lowered costs, reduced walkaways, and data analytics that drive better business decisions.
QLess allows people to join a virtual queue via an app, phone call, text message, website, or on-site kiosk and receive updates with forecasted wait times. QLess algorithms learn customer flow and improve wait forecast accuracy over time, allowing organizations to improve user experiences and retain happy customers. QLess users report customer return rates four times that of organizations with inaccurate wait forecasts, the company's mobile queueing has doubled customer satisfaction rates, and QLess online-to-offline conversion has reduced no-shows by 60%.
"We've seen a 10% increase in year-over-year returns in terms of dollars per invoice since deploying QLess," says Jake Bishop, store manager for HVAC and refrigeration supplier Johnstone Supply's Salt Lake City location, which has leveraged the QLess platform to maximize the efficiency of its showroom since 2013. "The QLess platform allows our customers to explore our carefully-designed showroom, instead of waiting in line for service. The customers and the staff love the system, and it helps us improve our store's customer experience by tracking wait-time data."
QLess CEO Dr. Alex Bäcker said, "Each one of us waits in lines every day, whether it's at the pharmacy, the DMV, or the local big-box store. By changing the way the world waits, QLess significantly improves customer satisfaction, operational efficiencies, and sustainable growth for our clients. It's not just about the numbers for us - it's about how we really help people and our communities and make a real difference that goes far beyond the bottom line. For example, we recently worked around the clock to deploy our platform for Sonoma County so that residents displaced from the recent fires could receive support and services without having to wait in line for hours. The good we're doing for humankind is probably the thing I'm proudest of about our company, and it's why people who work here stay here for many years."
QLess is the world's premier queue management and customer experience platform, headquartered in Pasadena, CA. The company's mobile queuing solutions are used around the world in more than 1000 locations to save customers time and improve business productivity. QLess was founded in 2007 and is privately held.