Touts Highest Customer Satisfaction in the Penny Auction Industry

May 24, 2012, 19:19 ET from PennyGrab

LOS ANGELES, May 24, 2012 /PRNewswire-iReach/ -- touts highest Customer Satisfaction in the Penny Auction Industry It wasn't so long ago that the terms "customer satisfaction" and penny auctions weren't synonymous. With the internet full of scams and otherwise less than legitimate companies, it was no big surprise. But that was 2010, now we're here in 2012 with the penny auction industry whittled down to 3 or 4 major contenders that have proven not only legit, but becoming more and more innovative every day.


Recently, an online poll was released that asked the question "Which Penny Auctions Company Are You Most satisfied with??" With a variety of questions from shipping to support, to the quality of items being auctioned to innovations made that contributed to the penny auction universe; PennyGrab, with just a fraction of the members of QuiBids has shown that you don't have to be the biggest to be the best.

What's even more satisfying for us as consumers is that has managed to dominate the customer satisfaction index before they've had their 1st year anniversary (which happens on July 4th, 2012). So what does all this mean?

To be fair to penny auctions, the industry is in its infancy. But the fact that has seemingly not only established the pinnacle of customer satisfaction, but has dominated the satisfaction index shows how far penny auctions have come in a breathlessly short amount of time. In reality, you might even say created this agenda of providing a higher level of service. Before PennyGrab after all, there wasn't even a thought given to keeping customers happy.

Of course, customer satisfaction comes with its benefits. Be it by design or happenstance, PennyGrab also grasped a very lucrative distinction by also capturing the highest customer loyalty index. This proves the poll to be more than just opinion when you can back it up with loyalty. Amongst the opinions of users, it's constant innovation, very hands on customer service as well as their personable and friendly atmosphere that gives PennyGrab the award. While this will surely impact the penny auction industry in a positive way, as consumers we can sit back and watch as the others play catch up to lead while consumers benefit in what is sure to become a contest to gain the trust and respect of an entire industry.

For the Memorial Day Weekend, for example, has offered a 10% off sale on any of their credit packs, users can use promo code: Memorialday. Not resting on their laurels, PennyGrab has also reinstituted referral credits, occasional free bonus credits as well as having some of the hottest items that most penny auctions aren't able to offer. When you add in total the 10% off credit pack, the vast savings we've come to expect from the penny auction realm, the free shipping and top notch customer service.

Better Busienss Bureau Rated penny auctions like are cementing themselves as viable shopping venues for an ever increasing customer base and to that I say, welcome to the club.

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SOURCE PennyGrab