STAMFORD, Conn., Dec. 17, 2015 /PRNewswire/ -- 1to1 Media, the trusted authority in customer strategy and customer experience trends; and Philadelphia Insurance Companies (PHLY), underwriter of commercial Property/Casualty and Professional Liability insurance products, recently discussed one of the reasons Philadelphia Insurance has a 96.3 percent overall customer satisfaction rating.
As a 2015 1to1 Media Customer Champion, Seth Hall, SVP of Customer Service at Philadelphia Insurance, understands the unique needs and preferences of customers by listening to them closely. 1to1 Media just released the official interview in which Seth speaks with Mila D'Antonio, editor-in-chief of 1to1 Media, about the intricacies of Philadelphia Insurance Companies' voice of the customer strategy and how Seth's team uses it to make continuous customer experience improvements.
Listening to millions of customers has become an imperative in companies' customer experience strategies. "When our products started being replicated and pricing became tighter, we knew that we needed a differentiator in the market and quickly realized that listening to our customers and improving the overall service was that differentiator," said Seth.
In this Take 30 with 1to1 Media webcast, Listening Is Key to Customer Strategy Improvements, Seth explains how a sophisticated VOC engine can help companies lift the customer experience by tracking customer insights, and then providing real-time data analysis and reporting that uncover actionable steps to build strong customer bonds.
To watch the complimentary webcast, please go here: http://go.1to1media.com/VOC?SourceT301215=pr
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For more information about Philadelphia Insurance Companies, visit: https://www.phly.com/
Editor-in-Chief, 1to1 Media
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