Philadelphia Insurance Companies Discusses Its Strategic Investment in Customers with 1to1 Media

Dec 17, 2015, 18:00 ET from 1to1 Media

STAMFORD, Conn., Dec. 17, 2015 /PRNewswire/ -- 1to1 Media, the trusted authority in customer strategy and customer experience trends; and Philadelphia Insurance Companies (PHLY), underwriter of commercial Property/Casualty and Professional Liability insurance products, recently discussed one of the reasons Philadelphia Insurance has a 96.3 percent overall customer satisfaction rating.

As a 2015 1to1 Media Customer Champion, Seth Hall, SVP of Customer Service at Philadelphia Insurance, understands the unique needs and preferences of customers by listening to them closely. 1to1 Media just released the official interview in which Seth speaks with Mila D'Antonio, editor-in-chief of 1to1 Media, about the intricacies of Philadelphia Insurance Companies' voice of the customer strategy and how Seth's team uses it to make continuous customer experience improvements.

Listening to millions of customers has become an imperative in companies' customer experience strategies. "When our products started being replicated and pricing became tighter, we knew that we needed a differentiator in the market and quickly realized that listening to our customers and improving the overall service was that differentiator," said Seth.

In this Take 30 with 1to1 Media webcast, Listening Is Key to Customer Strategy Improvements, Seth explains how a sophisticated VOC engine can help companies lift the customer experience by tracking customer insights, and then providing real-time data analysis and reporting that uncover actionable steps to build strong customer bonds.

To watch the complimentary webcast, please go here:

About 1to1 Media
1to1® Media provides forward-looking resources including in-depth articles, infographics, blogs, webinars, and white papers that help senior executives drive change and make customer-based initiatives the centerpiece of their strategies.

1to1 Media's Weekly Digest e-newsletter examines innovative strategies, technologies, and techniques that help shape memorable customer experiences. It delivers best practices, trends, and resources that highlight customer-focused initiatives to drive bottom-line impact. Subscribe for the insights you need to connect with today's customers in a more personalized and engaging way.

For more information about Philadelphia Insurance Companies, visit:

Mila D'Antonio
Editor-in-Chief, 1to1 Media


SOURCE 1to1 Media