PLYMOUTH, Mich., April 23, 2013 /PRNewswire/ -- Burroughs, a nationwide provider of technology services, and ARCA, a market-leader in cash-automation innovation, announce a deepening of their partnership that brings the quality of Burroughs field-service delivery to ARCA's CM18 cash recycler. The combination of best-of-breed cash recycler technology with consistent, coast-to-coast field service enables users to optimize their teller cash automation investment, realizing dramatic efficiency gains and cost savings.
"Empowering customers to leverage technology to improve operating effectiveness and drive increased sales revenue by shifting teller or cashier focus from counting money to building deeper relationships with customers or members is critical," said Larry McCarter, Vice President of Burroughs Inc. "We look for organizations who share our commitment to providing customers' reliability and innovation in technology and we continue to find that dedication in our partners at ARCA."
The CM18 joins several other ARCA solutions offered in Burroughs teller cash automation product and service portfolio. "Capitalizing on our history of collaborative hardware qualification and certification as well as our cooperative approach to expert device maintenance, we expect the addition of the CM18 to deliver incremental value to Burroughs customers," according to Paul Weber, Senior Program Manager for Burroughs Cash Automation. "This move further reinforces our promise to help financial institutions and retailers maximize the benefit of technology so they can maximize the value they deliver to their customers."
ARCA and Burroughs have worked together for years. "Collaborating with Burroughs is always a pleasure," said Kirk Nelson, Executive Vice President of ARCA. "Their deep product knowledge and experience, as well as their reach into community banks, credit unions and retailers make this a perfect partnership. It was certainly well received at the Fiserv trade show last week."
Burroughs is a leader in technology services & payment-related products. With over 100 years of experience serving financial institutions, Independent Service Organizations (ISOs) and retailers, Burroughs is uniquely positioned to manage customers' technology portfolio from implementation to replacement. Leveraging a nationwide service organization and U.S.-based research, development, and design capabilities, Burroughs is committed to delivering services and product solutions that exceed customer expectations. Whether its field service, remote technical support, teller or retail cash automation, datacenter & server solutions, or check processing technology, Burroughs is focused on delivering quality service and innovative product to the payment technology market.
ARCA provides technology and services to help people control cash in bank branches, retail stores and self-service kiosks. Since the company began in 1998, ARCA has experienced strong, consistent growth and now has operations in the United States, the United Kingdom, Russia, India and China. As more companies seek new and better ways to serve their customers with transaction automation solutions, and with the continued growth of the self-service industry, ARCA's vision and commitment to customer service and technological innovation have helped the company become an industry leader. To find out more about ARCA, visit www.arcatechsystems.com, e-mail [email protected] or call (919) 442-5200.
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