Plum Voice Announces Immediate Availability of QuickFuse, an Intuitive Cloud Telephony Service to Create Smarter Voice Applications

QuickFuse eliminates the need for coding, creating a truly accessible voice application solution

Jun 22, 2010, 08:45 ET from Plum Voice

NEW YORK, June 22 /PRNewswire/ -- Developers and businesses of all sizes have long been challenged to find a sophisticated and intuitive tool for automating phone calls well. Tools that offer overly simple APIs are rarely practical for creating graceful call handling and optimal customer satisfaction. QuickFuse (, a one-of-a-kind interactive voice response (IVR) editor and platform that's controlled from a web browser, puts APIs in the background and brings visual call flows to the foreground, allowing anyone to participate in the creation of dialogs that communicate with consumers, utilizing the most advanced speech technologies.

QuickFuse eliminates the complexity of using disparate technologies to build voice applications by offering a self-contained cloud service that has all the features of an enterprise voice platform, at a fraction of the cost. The QuickFuse editor enables visual modeling of call logic and call flows by "snapping together" components from a library of application models that cover all of the requirements of IVR, messaging, telephony applications and data management.

Voice applications often derive their sophistication and utility from integration with corporate data; QuickFuse facilitates integration with external databases and business logic via ready-to-go web service modules. QuickFuse also caters to rapid development by incorporating a self-contained cloud database with every QuickFuse account. 

QuickFuse's features are designed to make the platform accessible to any business, and with a simple pay-as-you-go price model, it's the most cost-effective, feature-rich platform on the market. Features include:

  • Powerful Outbound Calling: Launch outbound call campaigns in minutes. There's no need to program outbound call mechanisms or voice scripts. Simply use the QuickFuse call queue to place calls and create automated caller dialogs with the QuickFuse editor.
  • Operates on Real Data: QuickFuse's easy-to-use database stores business data for use in any voice applications or use REST APIs to integrate with external databases.
  • Visual Interface: To build voice applications, developers and business administrators don't need a programmer's reference manual, a server in a data center or technical expertise. All applications are created in a web browser and stored in the cloud.
  • Speech Recognition and Text-to-Speech: Choose from three TTS engines and nearly 40 voices in a variety of languages. Speech recognition and TTS are supported to let developers create more sophisticated applications.

Companies are already using QuickFuse to build:

  • Virtual receptionists
  • Notification systems
  • Order-taking hotlines
  • Automated surveys
  • Bill pay systems and more

"Customer service is important for practically every business, since profits come from serving customers well. Any business that communicates with customers over the phone and wants to automate aspects of that communication must ensure that the applications they deploy are sophisticated, polished and useful. Using QuickFuse is easy, making it possible for any business to reach this bar more effectively than with any other telephony or IVR tool that has come before," said Matt Ervin, Plum Voice president.  

Businesses and developers can sign up for a free account at to build applications that improve the caller experience.

About Plum Voice

With offices in New York, Boston, and Denver, Plum Voice is the leading single-source provider of automated telephony solutions. For businesses of all sizes that demand high-performance, versatile, scalable IVR (Interactive Voice Response) systems, we offer a unique combination of proprietary technology and complete professional services. For more information on pricing and a complete list of product features, please visit


Kelly Scanlon

The Castle Group


SOURCE Plum Voice