NEW YORK, March 27, 2017 /PRNewswire/ -- Plum Voice, the leading Communications Platform-as-a-Service (cPaaS) provider for the enterprise released Fuse+ in March 2017. Fuse+ is an all-new version of Plum's innovative, visual IVR call-flow editor and communications platform. The new Fuse+ streamlines IVR development, offers better security, and simplified application management, making it easier than ever to deliver a great customer experience over the phone.
Plum Fuse+ addresses one of the biggest challenges that IVR developers face: the inability to easily visualize an audio experience when creating self-service applications. Instead of writing lines of code, Fuse+ employs a visual call-flow editor that clearly maps out the customer journey. Using pre-built modules and drag-and-drop functionality, Fuse+ lets users actually see how the components of their IVR and voice applications interact and how that affects the customer experience. One-click application cloning saves developers days, weeks, or even months in development time.
Fuse+ also leads the IVR market when it comes to security. The platform is PCI, HIPAA, and SOC2 compliant, making it an ideal solution for secure payment processing and healthcare communications. Fuse+ is the only product available that gives users this combination of agility, ease-of-use, and security.
Fuse+ also makes managing and optimizing voice applications easy. Granular permissions let different stakeholders update relevant aspects of applications without affecting core functionality. Fuse+ also has VoiceTrends call analytics built into the platform, providing critical data that facilitates continuous improvement and optimization.
"Companies and their customers have dealt with bad IVR for far too long," said Plum CTO Matt Jones. "Fuse+ rectifies that situation, and we're very proud of what our engineering team created. Not only is Fuse+ one of the only visual IVR editors on the market, but it is by far the leader in terms of security, being HIPAA, PCI, and SOC2 compliant. The ability for users to visualize IVR call-flows helps them to deliver a great customer experience, and the built-in analytics and reporting makes application management and optimization easier than anything else currently available."
Plum Voice is a communications technology company that provides programmable platforms to automate customer interactions and business processes. Our products and services simplify the development and deployment of mission-critical voice and messaging applications to connect people to information, anytime from anywhere.
Plum Voice powers interactive voice response (IVR), call routing, messaging, and voice communications for customers all over the world. Our clients range from medium- to large-sized enterprises across a wide variety of industries. Plum helps businesses strike the right balance between self-service automation and excellent customer experiences.