PlumChoice Announces Availability of Technical Service Automation Solution to Support Microsoft SQL Server

BILLERICA, Mass., Dec. 22, 2011 /PRNewswire/ -- PlumChoice, Inc., a pioneer in the delivery of remote technical services in the next-generation Service 2.0 model and the parent company of Tific AB, announced today that its best-of-breed support services automation solution is now generally available for Microsoft SQL Server 2008 R2. The new release allows administration of support automation for customers on numerous database platforms.

PlumChoice, which is committed to delivering the industry's most advanced service automation tools and solutions, now supports the broadest range of underlying database and customer relationship management (CRM) systems through Microsoft SQL Server, a popular infrastructure element deployed in systems used by major companies worldwide. The updated platform allows widespread adoption by companies using Microsoft SQL Server.

Designed for IT Operations/Service Desks and Service Desk Outsourcers, the award-winning, highly scalable PlumChoice support services automation solution is used to automatically detect and remediate technical problems on end user's devices. Now, Global 2000 organizations and MSPs working within a SQL Server environment can leverage the solution's powerful visual programming  and data mining tools to quickly and easily develop and maintain support content under controlled conditions, as well as leverage real-time data to create valuable business intelligence reports for proactive improvement of services and products.

"As the leader in the remote technical services delivery sector, we're looking forward to expanding our customer base to include companies that use Microsoft SQL Server as their standard," said Ted Werth, Chief Executive Officer of PlumChoice. "With this release, PlumChoice offers the broadest service automation platform in the industry."

"Our versatile solution has always allowed users to reduce costs and accelerate time to market while increasing customer satisfaction," said Josh Goldlust, Vice President of Product Marketing and Management at PlumChoice. "Now we can deliver this capability more broadly."

To learn more about PlumChoice, please visit www.plumchoice.com.

About PlumChoice
PlumChoice, Inc., a pioneer in the remote technical services industry, offers comprehensive, best-of-breed technology care business solutions through its patented SAFElink® Technology Platform, Technology Solution Suite software-as-a-service, and remote and on-site services. PlumChoice empowers customers to launch premium technology services businesses and efficiently manage internal technical support programs. The company excels at market-leading software and services for the full spectrum of devices, providing unparalleled scalability, efficiency and user satisfaction. Using a customer-centric Service 2.0 approach, PlumChoice delivers support primarily to and through Fortune 2000 companies in technology, telecommunications, consumer electronics, financial services and service partners.

The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.

PlumChoice, Tific and SAFElink are trademarks or registered trademarks of PlumChoice, Inc. in the United States and other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.

Microsoft and SQL Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

SOURCE PlumChoice, Inc.