PolyAI unveils star-studded lineup of CX and AI visionaries for VOX 2025

Leaders from Microsoft, Metro Bank, Boyd Gaming, Simplyhealth, and more join PolyAI's flagship conference to explore how AI fluency is transforming global industries

NEW YORK, Oct. 14, 2025 /PRNewswire/ -- PolyAI today announced the full agenda and speaker lineup for VOX 2025, its annual flagship conference exploring the future of AI in customer experience. The virtual event takes place October 23, 2025 at 11:30 AM ET and is free to attend.

Centered on the theme "Fluent," VOX 2025 brings together global leaders in technology, finance, healthcare, hospitality, and more who are redefining how enterprises connect to customers. The conference spotlights breakthroughs they've made leveraging AI and automation for real business results, including lifelike customer conversations, intelligent analysis, and measurable growth.

VOX 2025's roster features:

• Keynote speeches by Sol Rashidi, Forbes' "AI Maverick & Visionary of the 21st Century" and PolyAI co-founder and CEO Nikola Mrkšić
• A fireside chat on Conversational AI with Alan Ross, Head of Product at Microsoft Dynamics 365
• "Where experience matters most," a hospitality AI panel with Seminole Hard Rock Hotel & Casinos, Boyd Gaming, and Fertitta Entertainment
• A fireside chat on agentic banking with Metro Bank and Nathan Pearson, former Head of Conversational Banking at HSBC
• "Rx for CX," a healthcare AI panel with Simplyhealth and DOCS Dermatology
• Additional sessions featuring Mohegan Sun, Audibel, and more

Attendees of VOX 2025 can also expect an exclusive first look at PolyAI's newest innovations — including multimodal capabilities and a tour of its Agent Studio platform — along with interactive breakout sessions for networking and sharing best practices.

"What makes VOX special is the caliber and diversity of voices we bring together each year," said Mrkšić. "This year, we're showcasing practitioners on the front lines of customer experience who've proven that fluency in AI leads to better conversations, smarter operations, and lasting customer trust."

VOX 2025 is free to attend, open to everyone, and fully virtual. Click here to reserve your seat.

About PolyAI
PolyAI builds the world's most lifelike AI agents for customer engagement — designed to handle complex conversations, deliver measurable results, and scale across industries. Our Agent Studio, the only voice-first omnichannel platform built on billions of data points from real customer interactions, helps enterprises like FedEx, Marriott, and Unicredit hold millions of conversations every year. Our clients achieve outcomes including 391% ROI and 83% faster call routing, and we've raised $120m to date from investors including NVIDIA and Khosla Ventures.

SOURCE PolyAI