TEL AVIV, Israel, October 14, 2015 /PRNewswire/ --
Pontis, a leader of continuous contextual engagement solutions, announced that its Contextual Engagement Platform, which combines a unique mix of core capabilities - real-time big data, machine learning, analytics and automated execution - has been shortlisted for the 2015 telecoms.com Industry Awards in the "CEM (Customer Experience Management)" category. As operators deal with the challenge of digital transformation, engagement that delivers clear and measurable results is more important than ever. Case studies show that Pontis customers deploying the company's Contextual Engagement Platform are reaping the significant benefits of consistent and continuous customer engagement.
"Our platform not only creates a positive, continuous and holistic experience for each consumer," states Mr. Udi Ziv, CEO of Pontis, "but also increases revenues from an existing customer base. A 3rd-party survey conducted by one of our largest customers over the second quarter of 2015 showed an 81% increase in the NPS (Net Promoter Score) of the customer base engaged by the Pontis Contextual Engagement Platform, which reflects a consistent focus on NPS improvement across much of our customer base".
Integrating with a range of real time structured and unstructured data sources, the Pontis platform aggregates, correlates and utilizes the data to maintain real-time individual customer profiles and drive optimal and personalized omni-channel engagement. Pontis currently provides tangible results in terms of revenue, NPS and churn reduction for over 500 million customers across its Tier-1 installed base.
"We are honored by the recognition from telecoms.com and industry peers," states Mr. Ziv. "It is a testament to our uncompromising dedication to delivering results to our customers and proof that our platform offers them and their customers with extensive benefits and significantly improves the customer experience as companies make the transition to digital".
Pontis is all about marketing in the customer engagement era. Offering leading continuous contextual engagement solutions for enterprises and service providers, the company delivers superior digital experiences to more than 500 million customers worldwide. Pontis solutions utilize cutting-edge, real-time big data technology and advanced analytics to transform customer engagement by implementing customer-centric strategies that drive proactive and personalized engagement with each customer, according to behaviors and context. Leveraging more than 10 years of accumulated experience and expertise, Pontis also offers unique business consulting and operational services to support enterprises and service providers in business transformation strategy planning and execution.