ST. LOUIS, Oct. 13 /PRNewswire/ -- Amdocs (NYSE : DOX ), the leading provider of customer experience systems, today announced that Optimus' deployment of Amdocs OSS (Operational Support Systems) has resulted in significant cost savings for the Portuguese service provider as it rolls out its national next-generation network (NGN) infrastructure, based on fiber-to-the-home (FTTH).
In just four months, Amdocs has automated data synchronization enabling Optimus to model geographical information system (GIS) data – such as fiber cables and natural landmark features between any given points in the network – to the network inventory. As a result of the deployment, Optimus estimates that network inventory and GIS data synchronization time has been cut by nearly 90 percent, from hours to just 15 minutes, and planning processes and operations have been reduced by an estimated 40 percent.
"By integrating Amdocs OSS with GIS data, for the first time we can see the physical network. The GIS information flows naturally into the network inventory when planners need it. This gives us an improved and error-free overview of where a physical fiber goes, which active items of equipment are linked with that fiber and what kind of services it transports," said Julio Santos, information systems director at Optimus. "Amdocs OSS is one of the most important tools we have for managing and provisioning network services. It enables us to deliver on our NGN strategy, bringing innovative products and excellent service to our customers, all the while saving costs."
Combined with the existing logical network information already held in Amdocs OSS, synchronizing the GIS data provides Optimus with a single view of its entire physical and logical network in one place. Before this, the GIS data had to be manually extracted and added to the inventory system in order for network engineers to plan and manage the NGN rollout from a single point.
In addition, the improved data quality and automation increases the level of service assurance while the faster, more accurate network status information improves the end customer experience. This allows Optimus to be proactive in the event of a network fault, and alert customers that there may be a problem before it has customer impact. Optimus can also provide accurate and detailed information to customers for when service will be resumed.
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Optimus is Sonaecom's single brand for the telecommunications sector, and the only integrated player in Portugal, revealing once again its capacity to continue to innovate and lead. With a latest generation converging network of its own, and with a unique customer management system, Optimus offers a complete portfolio of mobile and fixed solutions for approximately 4 million users, individuals and companies.
Optimus directly serves 1 in 3 of the Portuguese population, making available for the residential market, individuals and enterprises, the most advanced solutions in voice, internet, television and e-services, including more than 140 television channels, more than 4000 video-on-demand titles, home entertainment, new generation internet through UMT, HSPA, fibre optics and soon, LTE.
Optimus assures that, no matter if customers are fixed or mobile, corporate or individual, they will be able to make the most of the new technologies, adapting them to their unique profile and experiences.
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs' offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2009, filed on December 7, 2009 and in our quarterly 6-K forms furnished on February 8, May 13 and August 9, 2010.