Posh Maids Optimizes Business Efficiency Using ServiceCEO Field Service Management Software

Field Service Management Software Boosts Growth and Productivity at Colorado Maid Service Company

Jun 22, 2010, 10:00 ET from ServiceCEO

BOSTON, June 22 /PRNewswire/ -- Posh Maids, Colorado's premier, upscale cleaning service, attributes much of its success in 2009/2010 to its choice and use of ServiceCEO Web Edition field service management software. Thanks to the operational efficiencies it has achieved by automating the estimating, scheduling, dispatching, billing and marketing of its "classy," eco-friendly cleaning services, Posh Maids has increased each team member's billable hours by 10 percent per day, positively impacting its bottom line and speeding up the company's expansion plans into other major metropolitan cities.

ServiceCEO Web Edition is a software-as-a-service application that means businesses can access their customer records, job schedules and dispatch board, estimates and work orders from any Internet-connected PC, laptop or mobile device. For Posh Maids, which employs 10 people in the field and operates from three offices around Colorado, this "access from anywhere" capability is critical.

"ServiceCEO's accessibility from the mobile web is absolutely key to our operations, making us way more efficient. Using our iPhones, we now have real-time mobile access to critical business data -- appointment schedules, work orders, customer details, revenue reports and so on. It's great not to be tethered to software installed on a PC -- we can be just as productive and responsive while on the go," says Posh Maids owner, Miranda Pallone.

Thanks to ServiceCEO's online dispatch board, Posh Maids managers now email employees their schedules, complete with Google Maps directions, so that they can head off to customer appointments directly from their homes. Not having to come into the office every day to get their schedules, means Posh Maids staff can service more customers while spending less time and money on driving and gas.

Pallone also credits the ease and speed with which ServiceCEO can set up and schedule recurring jobs with specific teams. This is particularly valuable to the Posh Maids promise of sending the same cleaning team to each client's home. Additionally, thanks to ServiceCEO's ability to easily import pricing from QuickBooks, Posh Maids can now expeditiously provide online estimates to prospective customers and close new business faster.

"What's great is how we can easily customize ServiceCEO so that it is an online mirror of our business operations," continues Posh Maid owner, Pallone. "ServiceCEO has definitely contributed to the growth of Posh Maids. We started out small in Colorado and are now looking at expanding into Manhattan or LA. I cannot imagine we would have reached this point without the efficiencies that ServiceCEO has delivered."

ServiceCEO Chief Operating Officer, Christopher Chapman explains the significance of the software for companies like Posh Maids. "For maid service companies, keeping customers happy and employees productive are top priorities," said Chapman. "Using ServiceCEO, Posh Maids has achieved both, even while its managers and staff are on the road."

To watch a ServiceCEO Web Edition product demo or sign up for a free trial, please visit: http://www.serviceceo.com/product/watch-demo and http://www.serviceceo.com/try-or-buy/free-trial.

About ServiceCEO

ServiceCEO (formerly known as Insight Direct) is the leading provider of software solutions that help small and mid-size (SMB) field service companies work more efficiently, sell more jobs, improve customer service and get paid faster. ServiceCEO Web Edition (formerly known as VaZing) is a low-investment, easy-to-use, web-based solution for scheduling, billing, estimating, and marketing. ServiceCEO Office Edition is a fully-featured solution for managing every aspect of businesses operations – including CRM, scheduling, dispatching, inventory management and accounting. Founded in 1997, ServiceCEO has over 6,000 customers in 28 countries. For more information, please visit www.serviceceo.com and www.insightdirect.com. Join us on Twitter, Facebook, YouTube and LinkedIn.

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