Press Ganey Chief Medical Officer, Dr. Thomas H. Lee, and Cleveland Clinic CEO, Dr. Delos "Toby" Cosgrove Published in Harvard Business Review

Thought Leaders Outline Team-Based Approach to Patient-Centered Care

Jun 04, 2014, 10:00 ET from Press Ganey Associates, Inc.

BOSTON, June 4, 2014 /PRNewswire/ -- Dr. Thomas H. Lee, Press Ganey chief medical officer, and Dr. Toby Cosgrove, Cleveland Clinic CEO, have published an article in the June issue of Harvard Business Review. The article, "Engaging Doctors in the Health Care Revolution," provides strategies to engage physicians in redesigning care delivery to be more patient-centered.

As health care leaders and practicing physicians, Lee and Cosgrove address the challenge of engaging physicians in the redesign of health care through a framework inspired by economist and sociologist Max Weber. Adapted for health care professionals, the Weber framework focuses on four key actions: engaging doctors in a shared purpose; addressing economic self-interest; leveraging the desire for respect; and appealing to a sense of tradition. Lee and Cosgrove will further discuss their framework in a June 5 webinar.

"Engaging physicians is a critical focus for leadership. Any strategy health care providers hope to accomplish must have the support of their physicians," said Lee. "It was a privilege to work on this piece for Harvard Business Review with Dr. Cosgrove. As the leader of a health system that is at the forefront of practicing truly patient-centered care, his insights were exceptionally valuable and insightful. It is our hope that this article will generate meaningful dialogue among our peers, and provide leaders with a construct that motivates physicians to embrace the transformation that is so urgently needed in our industry."

With more than three decades of experience as a practicing physician, health care executive, researcher and author, Lee joined Press Ganey as chief medical officer in 2013 with the goal of continuing his work to improve the value of health care for both patients and physicians. This Harvard Business Review collaboration with fellow health care leader Cosgrove, whose storied career has emphasized high-quality patient care, is significant as it provides actionable insights for health care leaders to engage physicians in the critical mission to achieve patient-centered care.

About Cleveland Clinic

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation's best hospitals in its annual "America's Best Hospitals" survey. More than 3,000 full-time salaried physicians and researchers and 11,000 nurses represent 120 medical specialties and subspecialties. The Cleveland Clinic health system includes a main campus near downtown Cleveland, more than 75 Northern Ohio outpatient locations, including 16 full-service Family Health Centers, Cleveland Clinic Florida, the Lou Ruvo Center for Brain Health in Las Vegas, Cleveland Clinic Canada, and, currently under construction, Cleveland Clinic Abu Dhabi. In 2012, there were 5.1 million outpatient visits throughout the Cleveland Clinic health system and 157,000 hospital admissions. Patients came for treatment from every state and from more than 130 countries. Visit us at  Follow us at

About Press Ganey Associates, Inc.

Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care —hospitals, medical practices, home care agencies and other providers— including more than 50 percent of all U.S. hospitals. For more information, visit

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