Press Ganey Launches Transplant Survey

Survey to Assess Satisfaction of Transplant Patients

Jan 19, 2010, 00:30 ET from Press Ganey Associates, Inc.

SOUTH BEND, Ind., Jan. 19 /PRNewswire/ -- Press Ganey Associates today announced it has developed a comprehensive transplant inpatient survey and an outpatient survey for use by transplant programs across the country. The surveys' questions were developed by researchers and practitioners from Press Ganey with insight from the United Network for Organ Sharing's (UNOS) Transplant Administrators Committee (TAC - which consists of elected transplant administrators representing transplant centers, members of UNOS, in the United States). Alexander Aussi of the University of California San Diego (UCSD) Center for Transplantation moderated the process.

"Gaining insight into satisfaction among organ and tissue transplant patients is extremely important because their journey through the health care system can be very long," said Richard Siegrist, president and CEO, Press Ganey Associates. "The team that developed these surveys worked diligently to create the most comprehensive and specific assessment for this particular patient group. Press Ganey is honored to partner with UNOS on this exciting project."

Approximately 77 people receive an organ transplant every day in the United States, and patients can wait up to five years for an organ such as a kidney. It's important to understand these patients, because often their transplant experience is a long, involved process. Transplant patients require a multitude of tests prior to transplantation and often a lifetime of follow-up care.

"The UNOS TAC team determined that there was a big interest in coming to consensus around a standardized tool for the assessment of transplant patient satisfaction," said Alexander Aussi, RN, BSN, MBA, transplant administrator, UCSD Center for Transplantation. "It made sense to partner with Press Ganey to develop the survey since more than 65% of major transplant centers in the country are Press Ganey clients. We are extremely excited to begin measuring patient satisfaction among transplant patients so that health care organizations can provide them with the best possible care."

Press Ganey Associates, Inc.

For 25 years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources and unparalleled consulting and customer service. Press Ganey currently partners with more than 10,000 health care facilities — including over 40% of U.S. hospitals — to measure and improve the quality of their care. For more information, visit www.pressganey.com.

For prospective clients interested in learning more about the transplant survey, please contact Press Ganey at 800-232-8032.

Current Press Ganey clients interested in more information on the transplant survey can contact their Press Ganey representative.

SOURCE Press Ganey Associates, Inc.



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