Press the 'Simple' Button for Score-Based Dialing from Global Connect
Sep 09, 2011, 08:25 ET
MAYS LANDING, N.J., Sept. 9, 2011 /PRNewswire/ -- Global Connect, the leading provider of cloud-based hosted dialing and communication services, and Global LiquidEdge Solutions, the leading provider of collection scores and workflow optimization solutions, launched the first fully integrated score-based dialing solution from the cloud.
This elegant yet simple-to-use solution puts powerful dialing intelligence into the hands of Global Connect customers. Call optimization delivers improved liquidation and lower overall call expense by leveraging Global Connect's leading hosted dialing solution and best time-to-call reporting with Global LiquidEdge's industry-leading collection scores and call sloping strategies.
This simple solution seamlessly analyzes clients' dialer lists, scores them for collectability, and then dials with precision and appropriate frequency. Simply put, Global Connect's solution delivers more collections with fewer dials and with less effort.
In days past, dialer managers built files utilizing outside scoring providers or selected accounts based on various criteria, all requiring multiple steps and many attempts without much analytical science. With Global Connect's scoring solution, users upload the entire file to Global Connect's cloud and let the system do the work. The file will be dialed optimally according to the collectability of the account.
By calling the most collectable accounts in appropriate frequency, clients can expect liquidation improvement of up to 80% with a 40% increase in payers.
"The use of collection scoring and call sloping strategies, coupled with the utilization of an effective dialing program, will prove to be a key differentiator in this market. We are excited to be partnering with a company such as Global LiquidEdge," remarks Darrin Bird, Chief Operating Officer of Global Connect.
"We are very excited to team with an industry leader such as Global Connect. Together we offer very compelling solutions for collection call centers to improve their collections," stated Rick Wittwer, President of Global LiquidEdge. "Now a call center can target accounts most likely to pay, dial them at the best time-to-call, and apply call sloping to optimize each call made."
About Global Connect
Global Connect, the industry's leading provider of cloud-based hosted dialing and communication services, is a privately held company that has corporate offices in Mays Landing, New Jersey. The company supports thousands of clients utilizing seven regional sales and service offices throughout the United States and Canada. Global Connect has Data Centers in Pennsylvania, New York and Canada. For more information on Global Connect, please call 1-888-421-4151 or visit http://www.gc1.com in the United States or http://www.gc1.ca in Canada.
About Global LiquidEdge Solutions
Global LiquidEdge Solutions is a privately held company with offices across the United States and data centers in Arizona and New York. Global LiquidEdge Solutions is a leading supplier of collection scores and call sloping solutions servicing collection agencies, debt buyers, and lenders. For more information on Global LiquidEdge Solutions, please call 1-877-294-4065 or visit http://www.liquidedgesolutions.com.
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SOURCE Global Connect; Global LiquidEdge Solutions
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