NEW YORK, April 16, 2014 /PRNewswire/ -- StellaService and PriceGrabber®, a leading ecommerce platform and shopping site, have teamed up to help consumers make more informed shopping decisions. As part of the partnership, which rolls out today, PriceGrabber will display StellaService's online retailer ratings and customer service performance data on PriceGrabber.com. In addition, PriceGrabber will act as a distribution partner for StellaService to its network of digital publishers.
StellaService is an independent provider of customer service performance ratings and analytics for online retailers. The company's data has also recently been licensed by Google to provide objective customer service ratings and information within various Google products.
Starting today, when consumers search for a product on PriceGrabber, the retailer's customer service rating will appear alongside the list of prices in search results. StellaService's ratings and customer service performance data is also available to PriceGrabber publisher sites via subscription.
"We are on a mission to give consumers better information that leads to more informed buying choices," said Jordy Leiser, co-founder and CEO of StellaService. "Together with PriceGrabber, we're bringing more transparency to the online shopping experience and offering a compelling opportunity for retailers to differentiate themselves from the competition by showcasing their great service."
As part of the partnership, the StellaService Seal will be added to product, search, and merchant information pages within PriceGrabber. StellaService data will be displayed to provide consumers with detailed information about the following metrics across retailers: average time to reach a live agent over the phone, average email response time, average number of days to delivery, percentage of products delivered on time, number of days for their return policy, and number of days to issue a refund.
"We are pleased to partner with StellaService to offer consumers a greater level of unbiased transparency when shopping online," said Ben Jones, vice president of sales and business development of PriceGrabber. "We are committed to empowering consumers to make informed shopping decisions by providing them with trusted information about retailers and products. The integration of StellaService's ratings and customer service performance data onto PriceGrabber and our publisher sites will prove invaluable to conscious shoppers."
PriceGrabber® is a leading distributed ecommerce platform and shopping site that connects millions of shoppers each month with thousands of merchants. We reach our consumer audience via desktop and mobile devices through a network of over 400 digital publisher partners as well as through our owned and operated web properties. Together with our distribution partners, we drive over $1 billion in annual sales for our retailer partners. PriceGrabber's unique portfolio of business units, including the world's premier location-based mobile fashion app Snapette, provides brands and retailers with unparalleled marketing and sales opportunities to millions of active, qualified and ready to buy shoppers on a monthly basis. PriceGrabber is a unit of CPL Holdings LLC and headquartered in Los Angeles, CA with operations across North America and in the United Kingdom. Visit us at http://www.pricegrabber.com.
StellaService is dedicated to creating a world with better customer service – helping businesses achieve it and consumers find it. Leveraging a national network of full-time mystery shoppers, StellaService evaluates the customer service and fulfillment abilities of the Internet's top retail sites on a daily basis. The objective data collected powers Stella Metrics, the only platform for measuring, benchmarking and improving the end-to-end service experience across dozens of operational metrics in key areas such as chat, email, phone, social media and fulfillment. StellaService independent data also powers the StellaService Seal, which is awarded to online merchants that provide Elite and Excellent customer service. Founded in 2010, StellaService is headquartered in New York City. Investors include Battery Ventures, Consigliere, DFJ Gotham, Forerunner Ventures, Norwest Venture Partners and RRE Ventures. For more information visit www.stellaservice.com or follow StellaService on Twitter @StellaService
SOURCE PriceGrabber.com; StellaService