Hotel Site Ranked #1 For Reliability In New Keynote Study

May 31, 2012, 16:01 ET from

NORWALK, Conn., May 31, 2012 /PRNewswire/ -- In a recent hotel reservation websites study conducted by Keynote Systems, (Nasdaq: PCLN) was ranked number-one for reliability, with a perfect score of 1000.

Keynote's industry analysis group observed real users putting the major hotel reservation websites through their paces.  In addition to observing users, the Keynote study examined site responsiveness and reliability.  Responsiveness testing comprised high speed response, DSL (midband) response, response time consistency, geographic uniformity and load handling. Reliability testing looked at availability and outages.

The Keynote ranking was's second award in the last month.'s Hotel Negotiator® app was recognized as the Best Mobile App at the Asia Pacific Travel Innovation Awards, sponsored by TravelMole and EyeforTravel.  The awards competition was open to companies that promote tourism in the Asia Pacific region.  The award-winning app can be downloaded for free from the iTunes store  Or, it can be downloaded for free from the Android market

For the Keynote study, analysts used measurement computers located in 12 cities around the U.S.  Keynote measured a typical transaction of searching for and booking a hotel.  Each measured transaction began at the site's Home Page, then followed the process of searching for and selecting a hotel, and ended at the reservation page that prompts the user to enter his personal information.  Based on thousands of transactions monitored over the course of the study, earned a perfect score of 1000.

Keynote Competitive Research produces leading industry research using the company's Web performance monitoring and real user experience testing products.  Keynote regularly evaluates the current state of online customer experience, technical quality (responsiveness/reliability) and implementation of best practices on leading websites across a wide range of vertical markets, including financial services, automotive, media/entertainment, retail, travel and technology.

About The Priceline Group The Priceline Group (Nasdaq: PCLN) is a leader in global online hotel reservations, with over 235,000 participating hotels worldwide.  The Group is composed of four primary brands –,, and – and several ancillary brands. The Priceline Group provides online travel services in over 175 countries in Europe, North America, South America, the Asia-Pacific region, the Middle East and Africa. is the number one online hotel reservation service in the world, offering over 205,000 hotels (as of May 9, 2012), and is available in 41 languages.  More recent hotel counts are available on the website. gives leisure travelers multiple ways to save on their airline tickets, hotel rooms, rental cars, vacation packages and cruises. In addition to getting compelling published prices, travelers can take advantage of's famous Name Your Own Price® service, which can deliver the lowest prices available. is an Asia-based online hotel reservation service that is available in 37 languages. is a multinational car hire service, offering its reservation services in over 4,000 locations.  Customer support is provided in 38 languages.