Prime Therapeutics ranks highest in customer satisfaction for two consecutive years
Apr 29, 2014, 09:00 ET
ST. PAUL, Minn., April 29, 2014 /PRNewswire/ -- For a second year, Prime Therapeutics LLC (Prime) received top rating for overall customer satisfaction and most likely to recommend for larger pharmacy benefit managers (PBMs) according to a survey conducted by the Pharmacy Benefit Management Institute (PBMI). The top ranking recognized Prime's efforts to help employers get the best value and experience with their health care dollars. The survey included responses from 394 U.S. plan sponsors representing nearly 65 million members.
"Ranking the highest in overall customer satisfaction for two consecutive years validates Prime's efforts to implement pharmacy programs that meet the unique business needs of employers while managing their overall health care costs," said Eric Elliott, president and chief executive officer at Prime.
Among PBMs with more than 20 million members, Prime scored highest across the majority of service categories, including "relationship oriented," "delivering on promised services" and "commitment to good customer service." Prime also rated high in areas of account management and formulary management.
PBMI is an independent organization that provides research-based education to help employers, health plans, and pharmacy benefit management companies develop and manage evidence-based and effective drug benefit programs. The PBMI annual customer satisfaction survey, which has been conducted since 1995, evaluates the quality of services of pharmacy benefit managers as a group and includes individual pharmacy benefit manager profiles.
The complete PBMI PBM Customer Satisfaction Report is available for purchase at https://www.pbmi.com/SatisfactionReport.asp.
About Pharmacy Benefit Management Institute
The Pharmacy Benefit Management Institute provides research and education to help health care benefit executives work with pharmacy benefit managers (PBMs) and other professionals to design prescription drug benefit programs. For PBMI news, visit www.pbmi.com.
About Prime Therapeutics
Prime Therapeutics LLC (Prime) helps people get the medicine they need to feel better and live well. Prime manages pharmacy benefits for health plans, employers, and government programs including Medicare and Medicaid. The company processes claims and delivers medicine to members, offering clinical services for people with complex medical conditions. Headquartered in St. Paul, Minn., Prime serves more than 25 million people. It is collectively owned by 13 Blue Cross and Blue Shield Plans, subsidiaries or affiliates of those plans. Prime has been recognized as one of the fastest-growing private companies in the nation.
For more information, visit www.primetherapeutics.com or follow @Prime_PBM on Twitter.
SOURCE Prime Therapeutics LLC
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