PENNINGTON, N.J., Oct. 11, 2018 /PRNewswire/ -- Princeton Mortgage is dedicated to a very deliberate strategy of designing, building and delivering what our clients want. Understanding our strengths and challenges is crucial; learning from our clients continues to enhance our service to them. Over the last quarter Princeton Mortgage has seen an increase in their NPS score from 81 to 85. Check it out here!
The efforts of the Princeton Mortgage team have made for an Effortless™ experience for their clients. Seeing a month over month increase in customer loyalty is very exciting.
The reviews have been so informative for the retail division that Princeton Mortgage Wholesale has rolled out the NPS surveys to gauge their broker loyalty as well. Now that we have a machine in place to measure and learn from our customer service from a consumer stance, we are expanding to our brokers. Making sure that our world class service is delivered across all channels is extremely important. You are only as strong as your weakest link.
At Princeton Mortgage and Princeton Mortgage Wholesale we strive to provide a level of service and value that is radically superior to our competition. At the center of everything that we do is the Effortless Mortgage™ which is backed by the Princeton Promise. If our clients believe their loan process was not effortless, they can request up to $1000 credit back at closing. At Princeton Mortgage, we pride ourselves on our culture of integrity by doing what we say that we are going to do™.
Princeton Mortgage was founded in 1983 as a licensed mortgage banker and is backed by a 100+ year old multi-faceted real estate brokerage, investment, and insurance company. Princeton Mortgage is positioned as a well-capitalized banker that is debt free and is creating dynamic new opportunities within their industry.