Proaxion Announces the Launch of the First Live, Interactive Virtual Course, 'Principles of Effective Contact Center Management' in Spanish

Oct 07, 2010, 17:01 ET from UBM Live/International Customer Management Institute (ICMI)

COLORADO SPRINGS, Colo., Oct. 7 /PRNewswire/ -- Proaxion, ICMI's Global Partner in South America, announces the launch of the first live, interactive virtual course in Spanish, "Principles of Effective Contact Center Management", to be delivered on October 21 and 28th from Buenos Aires, Argentina, for all Latin American countries, Spain and the Hispanic community of USA, from 2.30 pm to 4.30 pm Argentine time (GMT-3).

"We are very proud to launch this activity. It is a big opportunity. Never before did we have the chance to access the best Contact Center training in Spanish, through a live, virtual, interactive classroom, without moving from our offices," said Eduardo Laveglia, Proaxion's Executive Director in charge of the virtual course.  

The virtual course, fully developed by ICMI, will be conducted by Proaxion certified associates. It is a four hour virtual classroom course, delivered in two sessions of two hours each. With this seminar, participants will be able to define contact center management and the challenges faced by managers, identify and understand the three driving forces of call center dynamics, master the nine essential steps to effective resource planning, uncover the six immutable call center laws and understand the relationship of quality and service level.  

It is designed for those who have a leading role within the Contact Center, such as Directors, Managers, Supervisors and Leaders, but also for those who have a certain relationship with the Contact Center, such as Marketing, IT, Quality, Human Resources or Finance professionals who need to understand its dynamics and operation.  

There are special discounts for early registrants. For more information and registration, contact us by mail:; or by phone (54-11) 4325-4455

About ICMI

The International Customer Management Institute (ICMI), celebrating its 25th anniversary in 2010, is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve contact center operations, empower contact center employees, and enhance customer loyalty. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry. ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. Operating across the globe, its events, training, publications, award programs, and websites offer professionals in Interiors, Security, Venues, Customer Management, Safety & Health and Facilities the ultimate experience in learning, networking, and business development. For more information, visit


Proaxion, celebrating its 10th Anniversary in 2010, is a consulting firm specialized in customer contact points and is one of the first in Latin America to give support in call center management. It has a broad experience within the contact center industry and has developed many large projects such as: outsourcing evaluations, call center assessments, support in start ups, contact center training, customer satisfaction programs, quality and process improvements, among others.

Based in Buenos Aires, Argentina, Proaxion's consultants have been developing projects not only in Argentina but also in Latin America, for local and multinational companies since 1992.

It has three divisions: Consulting, Training, and Market Research.

Some of the services it provides for the Contact Center industry are: Contact Center Assessments, Contact Center Start-ups, Development & Implementation of Contact Center Master Plans, Callers Satisfaction Measurements, Contact Center Benchmarking, Contact Center ISO 9001 Certification and Trainings.

More detailed information on our website:

SOURCE UBM Live/International Customer Management Institute (ICMI)