Promero offers cloud based HIPAA Compliant Call Center software solution

POMPANO BEACH, Fla., Jan. 10, 2013 /PRNewswire-iReach/ -- Promero, a leading reseller and hosting provider of call center and CRM software announced today that it will provide a cloud based HIPAA compliant call center software solution for healthcare providers and outsourcers that provide call center services to the healthcare industry.

HIPAA, the Health Insurance Portability Accountability Act of 1996 (HIPAA), defines policies, procedures, and guidelines for maintaining the privacy and security of individually identifiable health information. The HIPAA Security Rule sets national standards for the security of electronic protected health information (e-PHI).  Healthcare organizations or outsourcers that are subject to HIPAA requirements must provide security and reasonable safeguards to protect personal health information from inappropriate use or disclosure.

Promero's hosted solution, using Oracle Contact Center Anywhere, provides the necessary administrative, facility, and technical safeguards to assist healthcare organizations meet their HIPAA requirements. "Our solution includes roles based access controls, encryption of data transmissions, as well as secure and encrypted storage of electronic protected health information for maximum security," stated Gregg Troyanowski, president of Promero. Promero's dedicated staff will work to provide the most secure, safe environment for an organization's call center application that will meet or exceed HIPAA standards.  Notable healthcare industry leaders such as United Healthcare and the Food and Drug Administration utilize Oracle Contact Center Anywhere.

Promero's call center solutions are hosted in a Peak10 datacenter that has been audited in accordance with SSAE 16 and ISAE 3402 Standards.  Each call center environment is configured in a "private pod" meaning that your agents log into your private application instance - with your call data secured and encrypted. The encryption technology used to secure confidential information is the latest 256 bit AES encryption and is accessible only to authorized end-users over a secure web interface.

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About Promero  

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Partner. Promero is an authorized reseller of Vocalcom HermesNet, Monet Workforce Management software, RiverStar CE Suite,   IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services.  Visit Promero's website at http://www.promero.com . Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

Media Contact: Natalie Morales Promero, Inc, 935-935-8800, [email protected]

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SOURCE Promero