PSCU Financial Services, Open Solutions Agreement Provides New Contact Center Options for Open Solutions DNA™ Clients
ST. PETERSBURG, Fla., Feb. 23, 2011 /PRNewswire/ -- PSCU Financial Services announced today it has signed an expanded agreement with Open Solutions Inc. that equips Open Solutions DNA™ clients in the U.S. with even broader 24/7/365 contact center capabilities from PSCU Financial Services' Total Member Care contact centers.
Bank-Fund Staff Federal Credit Union, of Washington, D.C., is the first Open Solutions client to adopt Total Member Care. "When we made the decision to convert to Open Solutions, we had already been working with Total Member Care. From the very start, they have been a collaborative partner that has helped us provide premier member service. It was great to see our partners work together to deliver this service through Open Solutions, and we feel confident that we are in a position to provide the same level of service our members have grown to expect from our staff," said Francois Verleysen, the credit unions' General Manager of Member Relations.
"Conversions, acquisitions and mergers create an urgent need for the professional, 24/7/365 support provided by our Contact Centers," said Mike Yatros, Interim CEO, PSCU Financial Services. "Urgent situations as well as those that increase member call volume drive many credit unions to reach out to us. When they see all the additional services we can provide, including member education and effective cross selling, many credit unions continue to use Total Member Care for after-hours and around-the-clock support."
Award-winning Total Member Care contact centers deliver seamless servicing and one-point call resolution from four redundant call centers located throughout the United States. This exceptional service has been proven to boost member loyalty, improve expense management and increase revenue.
"The integration with PSCU Financial Services is a strong advantage for our processing solutions and equips credit unions with another tool that enables them to be strong competitors in today's challenging financial services market," said Eric Anderson, Open Solutions' Vice President, Strategic Alliances.
PSCU Financial Services, the nation's largest CUSO, currently supports integration with Jack Henry Symitar, Harland UltraData, Fiserv User, Fiserv Summit, and Fiserv XP.
For more information about PSCU Financial Services, visit the website at www.pscufs.com.
For more information about Open Solutions Inc., visit the website at www.opensolutions.com.
SOURCE PSCU Financial Services
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