Purity Scientific Expands Multi-Tier Service Programs for Analytical Instruments Across North America

ARCADE, N.Y., Nov. 10, 2026 /PRNewswire/ -- Purity Scientific, together with its subsidiaries GenTech Scientific and Conquer Scientific, announced the expansion of its multi-tier service programs for chromatography, spectrometry, and other analytical instruments across the United States and Canada. These programs give laboratories OEM-level coverage and response quality at a fraction of the cost of manufacturer service contracts. 

The company's Bronze, Silver, Gold, and Platinum tiers provide laboratories with scalable support options that align with instrument age, utilization, and uptime requirements. Every tier includes an annual preventive maintenance visit with all consumable parts, ensuring instrument reliability and compliance.

• Bronze includes discounted time-and-materials service, priority scheduling, and phone support.
• Silver adds full labor coverage for on-site repairs.
• Gold provides complete parts and labor coverage with priority on-site response within 48 hours.
• Platinum delivers guaranteed 24-hour on-site response and comprehensive coverage for all parts, labor, and travel.

Customers can renew their programs annually to maintain continuous protection and avoid the price premiums of OEM contracts. Multi-year discounts are available for laboratories that commit to extended coverage terms. Details about each service tier are available at gentechscientific.com and conquerscientific.com

Purity Scientific is the only company in the analytical instrument secondary market with the scale, staffing, and technical expertise to deliver national service programs for analytical laboratories. The company's service technicians, known internally as Solution Scientists, combine OEM-level training with refurbishment expertise—offering diagnostic and repair capabilities that exceed typical field service coverage.

"Laboratories should not have to choose between high-quality support and affordability," said Matthew Boucher, Chief Executive Officer of Purity Scientific. "Our tiered service programs give customers the flexibility to match coverage to their needs, knowing they receive expert support and genuine parts every time."

The company supports academic and commercial labs with consistent, high-quality service delivery with dedicated field teams across Boston, Philadelphia, San Diego, Puerto Rico, and Western New York.

About Purity Scientific
Purity Scientific, through its subsidiaries GenTech Scientific, Conquer Scientific, and ChromatographyParts.com, delivers complete lifecycle solutions for analytical laboratories worldwide. The company provides refurbished and late-model instruments, multi-vendor service contracts, preventive maintenance, technical support, and end-of-life lab decommissioning.

Visit www.purityscientific.com, www.gentechscientific.com, www.conquerscientific.com, or www.chromatographyparts.com, or call +1.585.492.1068 for more information.

SOURCE Purity Scientific