NEW YORK, July 28, 2016 /PRNewswire/ -- Pypestream, the leading business-to-consumer messaging platform, announced a partnership today with Insurance Thought Leadership (ITL), a global network of thought leaders and decision makers transforming the insurance and risk management marketplace. As a part of the partnership, Pypestream will advise ITL members on the opportunities with mobile messaging and chatbots to improve real-time customer service and communication.
Among the first customers in the insurance industry to adopt Pypestream is LYNX Services, a wholly-owned subsidiary of Solera Holdings, Inc., a leading provider of software and services to the automobile insurance claims industry. As part of the agreement, Pypestream will initially develop automated chat capabilities for auto glass repair/replacement servicing companies to initiate and complete transactions in a more streamlined and efficient manner – expediting auto glass repairs for customers in real-time.
"We couldn't be more excited to partner with ITL to work with insurance companies around the world to enhance their customer experience using our secure, real time messaging platform," said Pypestream Chief Customer Officer, Donna Peeples. "Pypestream's development of a custom-built chatbot for LYNX Services and others in the insurance space is the just the beginning of the trend we're seeing industry wide to adopt mobile messaging in a bigger way."
Mobile Messaging and Chatbots a Win for the Insurance Industry
Adoption of mobile messaging platforms, including Pypestream, has opened up a new channel of communication for insurance companies with customers. Now with the development of chatbots, insurers have an opportunity to further automate and improve real-time customer support.
Key benefits of the Pypestream messaging platform include:
- Improved Customer Experience: Quote requests, appraisals, claims and updates on the status of claims can easily be handled securely through the message stream, and further automated through the use of chatbots.
- 24/7, Real-Time Customer Service: No more waiting on hold or toggling between apps or websites to find what you need. With Pypestream, simple requests such as making an addition to a policy, requesting an insurance certificate or asking questions related to current coverage can quickly be answered though the message stream, or automated using a chatbot.
- Secure In-Message Billing & Payments: Billing inquiries and reminders, and soon in-message transactions, can also be securely handled through the Pypestream platform, allowing customers to pay on the go.
"As the platform of choice for consumers today, mobile messaging plays a huge role in the insurance industry, but to date there have been questions about the security of message streams and having the ability to log communications with customers," said Paul Carroll, CEO of Insurance Thought Leadership, who has been following technology trends for the past 30 years. "Pypestream fills those critical gaps, while also delivering a robust messaging platform that integrates with existing systems. We're thrilled to announce this partnership with Pypestream and excited to about the value they will bring to ITL members."
"LYNX Services, a Solera Company, is excited to form a strategic relationship with Pypestream to further our company's position as the technology leader within the insurance segment," said John Wysseier
Managing Director, Solera Insurance Services. "Pypestream's secure messaging platform and automated chat capabilities supports our strategy to provide a cognitive, omni-channel solution across the entire lifecycle of the vehicle."
Pypestream is a secure mobile messaging platform that transforms the way large enterprises and their customers interact. Using real-time chat, a mobile app and AI powered chatbots, Pypestream's technology guarantees dramatic cost savings and the realization of business objectives by enhancing the overall customer experience. The solution has been developed to improve net promoter scores (NPS) due to its on-demand and real-time capabilities with automated response systems and therefore, the highest levels of issue resolution. Through 'Pypes' listed in a searchable catalogue, businesses are provided with a direct connection to their customers for increased engagement, automated customer service, improved processes and in-message payments. Since launching in Dec 2015, more than 12,000 businesses have adopted Pypestream to improve their customer communication. The company is headquartered in NYC and already employs close to 100 incredibly talented individuals passionate about improved Customer Care.
About Insurance Thought Leadership
Insurance Thought Leadership is a catalyst for transformation in the insurance and risk management industry. ITL makes people smarter by publishing the best ideas from the best thinkers in the industry, by creating communities of thought leaders and by putting on events that bring together cutting-edge start-ups, leaders at incumbent companies and influential regulators. To learn more about Insurance Thought Leadership, go to www.insurancethoughtleadership.com.
CONTACT: David Henderson, [email protected]