Rainmaker Launches Integrated VoIP and Lead Management Solution 'Rainmaker Connect'

Jan 25, 2010, 06:30 ET from Rainmaker Systems, Inc.

CAMPBELL, Calif., Jan. 25 /PRNewswire-FirstCall/ -- Rainmaker Systems, Inc. (Nasdaq: RMKR), a leading provider of sales and marketing solutions offering SaaS application software and execution services, today announced the release of Rainmaker Connect, its integratedVoIP telephony, chat and e-mail solution. This offering strengthens Rainmaker's SaaS solution and complements its lead generation and BPO services by leveraging Rainmaker's revenue generation best practices and extending its full featured VoIP infrastructure to any agent, anywhere. In addition, integration with Rainmaker LeadWorks™ Lead Management platform offers customers a complete SaaS solution for multichannel lead life cycle management, leveraging every touch point with the customers' clients. This integration of telephony services with multi-channel data and lead data improves sales conversion rates by insuring timely and pin pointed responses to every interaction.

Rainmaker Connect is an integrated, multichannel VoIP solution available 24x7 that fully supports automatic call distribution and queuing, speech-enabled IVR, remote agent capabilities, CRM integration and outbound campaign management. Additional modules include chat, email, predictive outbound dialing and blended campaigns to improve agent productivity, recording for quality assurance and compliance and real-time quality monitoring and agent performance management, making it a complete "out of the box" telephony and lead solution at a fraction of the cost of in-house solutions. This technology helps active web conversion through chat and push-to-talk capabilities. Now Rainmaker's clients can leverage its web lead conversion suite for their own in-house agents.

The web-based solution provides rapid time to deployment and simplified configuration and integrates with existing legacy telephone systems or acts as a complete telephony system on its own. It provides an excellent alternative to paying expensive maintenance on existing legacy switches while allowing functional extensions through modular software architecture.

Rainmaker CEO Michael Silton said, "We are excited to bring this integrated VoIP and lead management solution to market. This level of functionality has traditionally been reserved for only expensive on premise solutions. Delivering Rainmaker Connect as a pure web-based SaaS offering allows us to provide immediate access to advanced telephony services and increase web conversion rates for any agent, anywhere, any time.  Whether you start with a few agents or a few hundred agents, Rainmaker Connect will make your agents more productive in days, not months."

About Rainmaker

Rainmaker Systems, Inc. delivers sales and marketing solutions, offering hosted application software and execution services designed to drive more revenue for our clients. Our Revenue Delivery Platform(SM) combines proprietary, on-demand application software and advanced analytics with specialized sales and marketing execution services. Rainmaker clients include large enterprises in a range of industries, including computer hardware and software, telecommunications, and financial services industries. For more information, visit www.rmkr.com or call 800-631-1545.

NOTE: Rainmaker Systems, the Rainmaker logo, and Sunset Direct are registered with the U.S. Patent and Trademark Office. All other service marks or trademarks are the property of their respective owners.

This press release contains forward-looking statements regarding future events.  These forward-looking statements are based on information available to Rainmaker as of this date and we assume no obligation to update any such forward-looking statements.  These statements are not guarantees of future performance, and actual results could differ materially from current expectations. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are our client concentration as we depend on a small number of clients for a significant percentage of our revenue,  the possibility of the discontinuation and/or realignment of some client relationships, general market conditions, the current very difficult macro-economic environment and its impact on our business as our clients are reducing their overall marketing spending and our clients' customers are reducing their purchase of services contracts, the high degree of uncertainty and our limited visibility due to economic conditions, our ability to execute our business strategy, our ability to integrate acquisitions without disruption to our business, the effectiveness of our sales team and approach, our ability to target, analyze and forecast the revenue to be derived from a client and the costs associated with providing services to that client, the date during the course of a calendar year that a new client is acquired, the length of the integration cycle for new clients and the timing of revenues and costs associated therewith, our ability to expand our channel hosted contract solution and drive adoption of this solution by resellers, potential competition in the marketplace, the ability to retain and attract employees, market acceptance of our service programs and pricing options, our ability to maintain our existing technology platform and to deploy new technology, our ability to sign new clients and control expenses, and the financial condition of our clients' businesses, and other factors detailed in the Company's filings with the Securities and Exchange Commission, including our filings on Forms 10-K and 10-Q.

SOURCE Rainmaker Systems, Inc.