Randstad Technologies' Technology Support Services Hits 5 Million Customers Served in 5 Years

New Milestone Includes 93 Percent Customer Satisfaction Rating

May 28, 2015, 06:00 ET from Randstad Technologies

ATLANTA, May 28, 2015 /PRNewswire/ -- Randstad Technologies, a leading technology talent and solutions provider in the U.S., has more than 20 years' experience working with companies of all sizes to improve service desk efficiency and end-user satisfaction. Today, the company announced since 2010 it has provided technology support services to more than five million customers and has earned a 93 percent customer satisfaction rating. Organizations ranging from large enterprises to small and midsized businesses have leveraged the IT talent and solutions firm for service desk operations, desktop and call center support.

"Our team dedicated to technology support services is continually refreshing the way customer support is handled as the service desk and supporting technologies rapidly evolve," said Jeff Brandt, solutions director at Randstad Technologies.

In addition to holistically managing and staffing service desks for its clients, Randstad Technologies provides technology and staffing support to improve IT and service desk efficiencies. Over the years, Randstad Technologies has helped clients in industries such as financial services, insurance and higher education with call center support, desktop and mobile support and hardware repair services. The milestone reached today demonstrates Randstad Technologies' reliability, exceptional service and commitment to customers. 

"Organizations in need of improved service desk efficiency turn to Randstad Technologies to provide Continual Service Improvement (CSI) reviews," said Brandt. "Reducing the amount of incidents that service desk staff have to handle yields higher cost savings, increased morale and more time to focus on core IT activities."

A recent infographic from Randstad Technologies, "The Future of Service Desks: All about User Experience," outlines how tech-savvy users and the power of mobile and social technology are influencing the way IT departments offer and deliver support. While traditional phone support and in-store support remain, innovations include the rise of service desk mobile applications, virtual assistance and social engagement. For instance, virtual support offers end-users instant chat with a technician and the option of querying their mobile phones to resolve common problems.

Randstad Technologies' technology support services business handles four million service events annually and has saved its clients more than $1.5 million through its CSI program.

About Randstad Technologies
Randstad Technologies has been connecting top companies around the globe with the expert technology talent and solutions that drive their success since 1984. Our deep industry expertise and full-service capabilities—Recruitment, Consulting, Projects and Outsourcing—enable organizations to be agile, productive and ahead in the field with our wide network of specialists and flexible solutions. For more information, visit www.randstadtechnologies.com.

About Randstad US
Randstad US is a wholly owned subsidiary of Randstad Holding nv, a $22.9 billion global provider of HR services. As the third largest staffing organization in the United States, Randstad provides temporary, temporary-to-hire and permanent placement services each week to over 100,000 people through its network of more than 900 branches and client-dedicated locations. Employing over 5,300 recruiting experts, the company is a top provider of outsourcing, staffing, consulting and projects and workforce solutions within the areas of Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Manufacturing & Logistics, Office & Administration, Pharma and Sales & Marketing.

Learn more at www.randstadusa.com and access Randstad's panoramic U.S. thought leadership knowledge center through its Workforce360 site that offers valuable insight into the latest economic indicators and HR trends shaping the world of work.

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SOURCE Randstad Technologies



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