Record Attendance at ClickSoftware's European User Conference

Amid growing interest in ClickSoftware solutions, and a strong sense of user community, the company also recognizes UPC as 10-year customer

Jun 21, 2010, 08:00 ET from ClickSoftware Technologies Ltd.

BURNHAM, England, June 21 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, welcomed record client numbers to its annual European user conference ClickConnect Europe 2010, which took place in Barcelona from June 7-9.

Companies representing 13 industry verticals from 16 European countries attended the event which focussed on how organizations can achieve high performance of their people, assets and overall service delivery using ClickSoftware. The two-day event also saw ClickSoftware recognize 10-year-customer UPC Broadband (UPC) for its loyalty. UPC is the European division of Liberty Global, Inc., the world's leading international cable operator. UPC brings television, broadband internet and telephone services to approximately 13 million customers throughout 10 European countries.

"Given the continued tough economic situation across Europe and international travel restrictions that are in place across many companies it was rewarding to see the continued growth in attendance," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "The positive conversations I had with clients throughout the Barcelona event reflected the success they have enjoyed and validated the hard work we jointly put into developing close working relationships with our customers."

Case study presentations from Portugal Telecom, Questar Gas and Rok PLC were exceptionally well received, as were the other key components of the conference:

  • In-depth ClickSoftware-led sessions on product functionality
  • Hands-on experience of new and existing products and solutions in the designated demo pavilion
  • Insight into future offerings and the ClickSoftware product roadmap
  • Networking with strategic partners

"I enjoyed attending the ClickSoftware conference because the information was not one sided," stated Dean Epton, Regional Operations Leader at Rok PLC. "In addition to the overview and break-out sessions, it was an opportunity to see (listen) to what other clients using the same product are doing and I find this the most beneficial. I will look forward to the conference in 2011 because the networking with other clients is priceless and I know I will leave with a lot more knowledge and information than when I arrived, and that my business will be the better for it."

Steve Bull, Vice President BSS Solution Delivery at UPC, said "Thank you for organizing such an insightful, smooth-running event. It is tremendously helpful for our business as we continuously learn more about the software and its capabilities, in addition to spending some personal time interacting with other ClickSoftware customers and employees. This year the balance between the educational content and social networking was perfect. We enjoyed the entire event tremendously."

"The highlight of the conference, for me, was meeting other users and discussing their challenges in workforce optimization and their victories using the system," said John Williamson, Programme Manager at Scottish Water. "Knowing other people have similar issues is comforting. I now have contacts with other organizations, where I can call and discuss ideas around how to better leverage the capabilities of the ClickSoftware ServiceOptimization Suite. Also meeting so many ClickSoftware staff and having access to the support team all the way to the CEO makes ClickSoftware a valued partner to work with. I look forward to future User Group meetings for the ability to connect with other customers and ClickSoftware staff, to help us continue to improve."

ClickSoftware also took the opportunity to outline to customers, business partners and industry thought leaders, why it is fast becoming the leader for mobile solutions in the service sector. A keynote presentation delivered by ClickSoftware's Director of Mobile Solutions, Gil Bouhnick, demonstrated how ClickSoftware's Mobility Suite totally breaks down the walls that have traditionally existed between the back-office, the field employees as well as the customers of the customer. This communication revolution is enabled through workflows for superb service, the ability to update billing systems, optimized routing, parts inventory tracked in real-time, assets tracked with GIS, easily accessible customer information, time and attendance recording, and much more.

"This year's European user conference proved to be our most successful yet," stated Simon Morris, Vice President of Global Marketing at ClickSoftware. "As the pioneer of service chain optimization solutions with a dedication to technology and innovation, we develop multiple product releases each year and introduce new functionality based on the needs of our clients, market trends and the ingenuity of our development team. At this year's event, we were pleased to announce: major enhancements to our mobility suite and ClickSchedule web client; our comprehensive Contractor Management solution; as well as our SaaS-based solutions for any size of service business."

Eight of ClickSoftware's partners supported the event with sponsorship and contributed to its success including SAP, Accenture, LeadentEdge, Panasonic, Motion Computing, Brother International, NetMotion Wireless and Birdstep.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP  vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The Company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit Follow us on Twitter.

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