Redwood Collaborative Media Introduces Contact Center Association

Mar 03, 2011, 18:34 ET from Redwood Collaborative Media

COLORADO SPRINGS, Colo., March 3, 2011 /PRNewswire/ -- Redwood Collaborative Media today announced the launch of Contact Center Association. The new association offers a full complement of benefits that combine traditional professional association benefits and a new highly interactive website at The association is the result of initiatives introduced by a management team that has vast experience managing successful associations.


As part of the launch, Contact Center Association has announced their first conference, Contact Center Conference & Expo 2011 (, which will be held March 21-24 in Nashville, TN at the Gaylord Opryland. Attendees will learn strategies to address the fast-moving evolution of the contact center industry, giving them the competitive edge to advance their career. The association has also selected four sites for the launch of their regional training events, the first of which will be held in New York City May 2-6. In addition to the website, the conference and the training events, the new association will also publish a bimonthly industry magazine, Inbound, in both print and digital formats.  

The management team at Redwood Collaborative Media leveraged the input of the community through the engagement of a program board selected from the contact center community. "It is our goal to design and develop Contact Center Association's offerings to not only attract but also engage a comprehensive community focused on the needs of contact center professionals," stated Peggy Libbey, President and CEO. "By encouraging professionals to interact with one another to share their knowledge and experience, this new association will enhance not only the credibility of the professional but also the industry as a whole and will ultimately result in improved customer experiences for the organization."

About Contact Center Association

Contact Center Association serves the global contact center community, providing professionals with news and information, training, professional development and networking opportunities. Contact Center Association is a Redwood Collaborative Media community. For more information, visit

About Redwood Collaborative Media

Redwood Collaborative Media creates highly interactive, dynamic platforms for sharing knowledge, insights, and resources, and is dedicated to building deep relationships through its professional communities. The company's mission is to empower these communities through high quality content and information, education and training, knowledge-sharing and targeted online and face-to-face networking opportunities. For more information, visit

SOURCE Redwood Collaborative Media