WESTON-SUPER-MARE, England, July 20, 2016 /PRNewswire/ --
A home and office removals service which started out in June 2014 with the help of North Somerset Enterprise Agency, is preparing to expand into a new region, take on new staff and expand its vehicle fleet.
CJB Furniture Removers works with individuals and businesses within the UK, Ireland and on the Continent, moving one off items through to complete home or office contents.
The company prides itself on a professional and affordable service, which it delivers seven days a week, and its commitment to limiting stress for its customers by helping them with packaging, taking away unwanted furniture and beating like-for-like quotes.
Its team all come from customer service backgrounds and customer satisfaction has helped the business grow largely through recommendation with excellent feedback and ratings from those who use its services.
The business was started by Callum Blest, a former motor trade customer service advisor.
"I started the business with a small van, mainly focusing on transporting small single items such as washing machines or sofas." explains Callum. " After a decade of enjoying my work and hitting targets in my previous career, I had decided that I wanted to use my experiences and motivation to do something that I would love. I enjoy driving and meeting people and a removals business seemed ideal."
Callum admits the first six months in particular were hard work.
"It was tough living on a low budget and spending what money I had on items that I needed for the business," says Callum. "You do need to be prepared to put in lots of hard work at the start, but hopefully you will eventually reap the rewards.
"As I started to build a customer base I found requests to move single items led to requests to carry out house moves and after completing several with 5-10 trips using my small van, I realised I needed a bigger vehicle!" Callum continues.
"So I applied to SWIG Finance (a not-for-profit organisation delivering loan finance across the South West region to small and medium-sized enterprises) and having been accepted, obtained a bigger vehicle. This meant I was able to take on more customers and manage larger moves, which significantly raised our sales volumes."
Having grown the business across Weston-super-Mare and North Somerset, CJB is now set to build its customer base across Somerset as it relocates to a new base in Taunton. The business is recruiting an office administrator to help manage bookings and in the New Year will be investing in a second removals vehicle to meet demand and manage larger loads or more one-off items.
Callum believes that much of his success so far comes from a commitment to great customer service and the way the business has differentiated itself from its competitors.
"All our team have customer service backgrounds and we are confident that we offer the most professional and affordable service out there in our market place. We have become specialists in handling antique and special items, offer house clearances on unwanted items and pack for our customers or provide all the boxes and materials they need to do it themselves." he explains.
"Our greatest business achievements so far have been around customer experience," adds Callum. "Our first was carrying out two removal services for an executive from a Bournemouth-based property developer who was so pleased with us she now recommends us to her customers and we have won several moves in the area on that basis.
"Our second was when my colleague Andy and I decided earlier this year that we would like to give something back to the community. We approached Alliance Homes Group and offered to support their most vulnerable clients with free removals.
"This has resulted in a partnership approach in which we have added their logo to our vehicle, they are writing about us in their next newsletter and we have also been asked to carry out paid work on their behalf. We are hugely proud of this relationship."
Callum adds that listening to customers' feedback has made his business stronger.
"I incorporate ideas and views from people we work for wherever possible as it helps us to accommodate what our customers are looking for."
With the future looking bright, Callum is keen to pay tribute to the NSEA team which has helped him towards success.
"Without NSEA I wouldn't be where I am today - I would be just a part-time van driver delivering a few items a week." says Callum. "It is as a result of their support that I am now becoming a successful business and generating more sales and customer demand.
"The NSEA team helped me to determine the criteria I needed for my business and I also attended free marketing and accountancy consultations which helped me with questions and enabled me to input ideas into my business."
Asked what advice he has for other would-be business owners, Callum says.
"Please do it! But do it with NSEA's help in order to succeed - it's difficult to do this on your own. Be prepared to work hard. You can do it.
"Setting up my business is the best thing I've ever done and I'm so glad I took the plunge." Callum concludes. "A big thank you to North Somerset Enterprise Agency for helping to make this happen."
More information on CJB Furniture Removers can be found at cjbfurnitureremovers.co.uk or by calling +44-(0)1934-249-168 or +44-(0)7525-099-146 for details.
SOURCE CJB Furniture Removers