NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
In 2009, the Black Book automotive and transportation industries IT outsourcing (ITO) user survey investigated over 251 contracts held by 38 of the leading technology services firms and companies globally.
18 key performance indicators (KPIs) or criteria are employed, scored for each respective vendor by client type and ranked on a 1–10 scale per KPI.
Key finding: most important customer satisfaction KPIs
Vertical expertise, viability, customization, scalability and reliability are the most important attributes influencing automotive and transportation clients' satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in the automotive and transportation industry outsourcing marketplace among top-ranked suppliers
Strong satisfaction is common in this niche services sector, occurring in 8.5% of all clients globally. UK and US clients are among the most satisfied with automotive and transportation services delivery, with 11.8% reporting high vendor approval.
Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end automotive and transportation vendor produce the highest satisfaction rates
Single vendors offering comprehensive research services to corporate customers were ranked highest in the overall survey by clients.
Automotive and transportation manufacturing industries 5
Sourcing benefit 6
Sourcing chain 6
Service chain 6
Survey overview 8
Key findings 8
Automotive and transportation manufacturing ITO – top honors overall 2009 8
Automotive and transportation manufacturing ITO – top vendor by function 2009 8
BLACK BOOK METHODOLOGY 10
How the data sets are collected 10
Understanding the statistical confidence of Black Book data 10
Who participates in the Black Book ranking process 11
Automotive and transportation manufacturing ITO vendor rankings and results, 2009 11
TOP 20 AUTOMOTIVE AND TRANSPORTATION MANUFACTURING ITO VENDORS 12
STOP LIGHT SCORING KEY 13
Operational excellence of automotive and transportation manufacturing ITO vendors 13
OVERALL KPI LEADERS 18
Top score per individual criteria 18
Outsourcing vendors with most top individual criteria scores 19
INDIVIDUAL KEY PERFORMANCE 20
Orbys consulting 39
Tata Consultancy Services, Accenture, MSX International, HP-EDS, KPIT Cummins, IBM Global, Cognizant, Unisys, ACS (a Xerox company), Wipro, Capgemini, Patni, Mahindra Satyam, BT Global, HCL Technologies, Larsen & Toubro, Perot Systems, CSC, Infosys, Atos Origin
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