NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
In 2009, the Black Book BI data warehousing industry IT outsourcing (ITO) user survey investigated over 258 contracts held by ITO users.
In order to rank the organizations, 18 key performance indicators (KPIs) or criteria were employed, with each respective vendor scored by client type and ranked on a 0–10 scale per KPI.
Key finding: most important customer satisfaction KPIs
Client relationship and cultural fit, innovation, reliability and data backup/security are the most important attributes influencing BI and data warehousing services clients' satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in BI/DW outsourcing among top-ranked suppliers
Strong dissatisfaction is uncommon in end-to-end BI and data warehousing IT vendors, occurring in less than 2.5% of US client types and 7.7% of UK and European customers.
Key finding: BI/DW services vendor arrangements from a comprehensive/end-to-end ITO niche vendor produced the highest satisfaction rates in 2009
Full-service BI/DW/decision support and enterprise reporting vendors attained the top client experience and satisfaction ranking in 2009. The top three performers, Oracle, IGate and Accenture, championed customer satisfaction and top honors in the individual functions of BI/DW as well.
Business intelligence 5
Outsourcing business intelligence and data warehousing 6
Survey overview 7
Key findings 7
BI/DW ITO – top honors overall 2009 7
BI/DW ITO – top vendor by function 2009 7
BLACK BOOK METHODOLOGY 9
How the data sets are collected 9
Understanding the statistical confidence of Black Book data 9
Who participates in the Black Book ranking process 10
BI/DW ITO vendor rankings and results 2009 10
PREDICTED BUSINESS INTELLIGENCE DATA WAREHOUSING ITO GROWTH 2010 – 2012 11
TOP 20 BUSINESS INTELLIGENCE DATA WAREHOUSING ITO VENDORS 12
STOP LIGHT SCORING KEY 13
Operational excellence of BI/DW ITO vendors 13
OVERALL KPI LEADERS 18
Top score per individual criteria 18
Outsourcing vendors with most top individual criteria scores 19
INDIVIDUAL KEY PERFORMANCE 20
Orbys consulting 39
Oracle, IGate, Accenture, Capgemini, Lionbridge, Virtusa, CACI, IBM Global, HP (EDS), Cognizant, Patni, Logica, Syntel, Solovasoft, Wipro, HCL Tech, Radiant, Atos Origin, SAP, Mahindra Satyam
To order this report:
Intl: +1 805-652-2626