NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
In 2009, the Black Book energy ITO user survey investigated over 120 contracts held by 1,100 international energy agencies and companies.
18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale per KPI.
Key finding: most important customer satisfaction KPIs
Vertical expertise, innovation, customization and best of breed technology are the most important attributes influencing energy ITO client satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in the energy ITO industry among top ranked suppliers
Strong satisfaction is common in this niche ITO sector, occurring in 40.1% of all global clients.
UK and US clients are among the most satisfied with energy ITO services delivery, with 82.7% reporting high vendor approval. 11.9% of all surveyed clients with 2009 projects reported strong dissatisfaction with offshore outsourcing vendors, significantly higher than European and US vendors, with less than 2.9% strongly dissatisfied.
Key finding: comprehensive service vendor arrangements from a comprehensive/end-to-end energy ITO vendor produces the highest satisfaction rates
Single-vendors offering comprehensive research services to corporate clients ranked highest in the overall survey.
Survey overview 9
Key findings 9
Energy ITO vendors – top honors overall 2009 9
Energy ITO vendors – top vendors by function 2009 10
BLACK BOOK METHODOLOGY 11
How the data sets are collected 11
Understanding the statistical confidence of Black Book data 11
Who participates in the Black Book ranking process 12
Energy ITO vendor rankings and results 2009 12
ENERGY ITO GROWTH PREDICTED Q2 2010 13
TOP 20 ENERGY ITO VENDORS 14
STOP LIGHT SCORING KEY 16
Operational excellence of Energy ITO vendors 16
OVERALL KPI LEADERS 21
Top score per individual criteria 21
Top score per individual criteria 22
Outsourcing vendors with most #1 individual criteria scores 23
INDIVIDUAL KEY PERFORMANCE 24
Orbys consulting 43
Logica, SAIC, EDS - HP, Accenture, Ciber, Capgemini, Tata Consultancy Services, IBM Global, CSC, ACS, Patni, Infosys, Mahindra Satyam, Cognizant, Wipro, HCL Tech, Dell-Perot Systems, Unisys, Neoris, Larsen and Toubro
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