Reportlinker Adds Top Engineering Services Outsourcing Vendors, Black Book Survey Results

Jun 01, 2010, 08:02 ET from Reportlinker

NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Top Engineering Services Outsourcing Vendors, Black Book Survey Results

http://www.reportlinker.com/p0199255/2009-Top-Engineering-Services-Outsourcing-Vendors-Black-Book-Survey-2009-Results.html

In 2009, the Black Book ESO industry user survey investigated over 500 contracts held by many of the top-spending organizations and conglomerate corporations worldwide.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale.

Key findings

Key finding: most important customer satisfaction KPIs

Interfaces/integrations, customization, client relationship and cultural fit and vendor viability are the most important attributes influencing ESO client satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in the ESO industry among top ranked suppliers

Strong dissatisfaction is uncommon in ESO, occurring in less than 6.4% of US client types, 8.9% of UK clients and 11.0% of international customers. US and global corporations collectively experience only a 4.7% dissatisfaction rate, a slight increase over 2009.

Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end ESO vendor produces the highest satisfaction rates

INTRODUCTION 5

SUMMARY 6

Survey overview 6

Key findings 6

Engineering services outsourcing – top honors overall 2009 6

Engineering services outsourcing – top vendors by function 2009 6

BLACK BOOK METHODOLOGY 8

How the data sets are collected 8

Understanding the statistical confidence of Black Book data 8

Who participates in the Black Book ranking process 9

ESO vendor rankings and results 2009 9

ESO HIGH GROWTH 2010–11 12

TOP 20 ESO VENDORS 13

STOP LIGHT SCORING KEY 14

Operational excellence of ESO vendors 14

OVERALL KPI LEADERS 19

Top score per individual criteria 19

Outsourcing vendors with most top individual criteria scores 20

INDIVIDUAL KEY PERFORMANCE 21

APPENDIX 40

Orbys consulting 40

Disclaimer 40

Companies mentioned

QuEST Global, Eserv-Perot, Incat-Tata, Larsen & Troubro, Ranal Engineering, Infotech Enterprises, Geometic, Cybergroup, Eicher, Continental Design, Wipro, Boston Engineering, Patni, Axis, Rolta, Siri Technologies, HCL, Hoyt Engineering, Neilsoft, Mahindra Satyam

To order this report:

Building and Engineering Industry: Top Engineering Services Outsourcing Vendors, Black Book Survey Results

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Nicolas Bombourg

Reportlinker

Email: nbo@reportlinker.com

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Intl: +1 805-652-2626

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