NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
In 2009, the Black Book FAO user survey investigated over 377 contracts held by 81 FAO tax and audit companies.
In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0–10 scale per KPI.
Key finding: most important customer satisfaction KPIs
Vertical expertise, innovation, customization and reliability are the most important attributes influencing financial accounting clients' satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in the FAO marketplace among top-ranked suppliers
Strong dissatisfaction is uncommon in this niche services sector, occurring in 3.9% of all clients globally.
UK and US clients are among the most satisfied with financial accounting services delivery, with 19.3% reporting high vendor approval. Strong dissatisfaction with offshore outsourcing vendors was polled at 11.0% of all surveyed clients with current projects in 2009, significantly higher than European and US vendors, with less than 4.0% strongly dissatisfied.
Key finding: comprehensive services vendor arrangements from a comprehensive tax/advisory/audit financial accounting vendor produce the highest satisfaction rates
Single vendors offering comprehensive research services to corporate clients were ranked highest in the overall survey by clients.
Survey overview 6
Key findings 6
FAO tax and audit – top honors overall 2009 6
FAO tax an audit – top vendor by function 2009 6
BLACK BOOK METHODOLOGY 8
How the data sets are collected 8
Understanding the statistical confidence of Black Book data 8
Who participates in the Black Book ranking process 9
FAO tax and audit vendor rankings and results, 2009 9
TOP 20 FAO TAX AND AUDIT VENDORS 10
STOP LIGHT SCORING KEY 11
Operational excellence of FAO tax and audit vendors 11
OVERALL KPI LEADERS 16
Top score per individual criteria 16
Outsourcing vendors with most top individual criteria scores 17
INDIVIDUAL KEY PERFORMANCE 18
Orbys consulting 37
Deloitte, Reznick, Group, RSM Mcgladrey, Larson Allen LLP, CBIZ, Rothstein Kass, Pricewaterhouse Coopers, KPMG, Ernst & Young, Moss Adams, Crowe Horwath, Cherry Bekaert & Hollands, Marks Paneth & Shron, Amper Politziner & Mattia, Grant Thornton, Kiesling, Plante & Moran, BD Seidman, Marcum & Kliegman, Eide Bailey, Xchanging, Outsource Partners International, IQ Backoffice, Consero Global, API Outsourcing
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