Reportlinker Adds Top Financial Services and Investments Knowledge Process Outsourcing Vendors, Black Book Survey Results

Jun 01, 2010, 07:02 ET from Reportlinker

NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Top Financial Services and Investments Knowledge Process Outsourcing Vendors, Black Book Survey Results

http://www.reportlinker.com/p0199261/2009-Top-Financial-Services-and-Investments-Knowledge-Process-Outsourcing-Vendors-Black-Book-Survey-2009-Results.html

In 2009, the Black Book KPO investments industry user survey investigated over 182 contracts held by 740 of the top spending brokerages, investment banks, capital markets and financial conglomerate corporations globally.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0–10 scale per KPI.

Key findings

Key finding: most important customer satisfaction KPIs

Customization, integration/implementation and vertical expertise are the most important attributes influencing KPO investment clients' satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in the KPO industry among top ranked suppliers

Strong dissatisfaction is uncommon in this niche KPO sector, occurring in only 2.6% of hedge fund industry client types, 2.9% in investment banking clients, and 3.8% in equities research clients globally.

UK and US clients are among the most satisfied with KPO services delivery. Strong dissatisfaction with offshore outsourcing vendors was less than 6.3% of all surveyed clients with 2009 projects.

Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end KPO investment vendor produces the highest satisfaction rates

Single vendors offering comprehensive research services to corporate clients ranked highest in the overall survey by clients.

INTRODUCTION 5

SUMMARY 6

Survey overview 6

Key findings 6

2009 KPO investment industry – top honors overall 6

2009 KPO investment industry – top vendors by function 6

BLACK BOOK METHODOLOGY 8

How the data sets are collected 8

Understanding the statistical confidence of Black Book data 8

Who participates in the Black Book ranking process 9

KPO investments vendor rankings and results 2009 9

HIGH GROWTH KPO INVESTMENT SECTORS 10

TOP 20 KPO INVESTMENT VENDORS 11

STOP LIGHT SCORING KEY 12

Operational excellence of KPO investment vendors 12

OVERALL KPI LEADERS 17

Top score per individual criteria 17

Outsourcing vendors with most top individual criteria scores 18

INDIVIDUAL KEY PERFORMANCE 19

APPENDIX 38

Orbys consulting 38

Disclaimer 38

Companies mentioned

Crisil-Irevna, Integreon, Amba Research, Copal Partners, Fusion Outsourcing India, Fractal Analytics, Data Churn, Gateway Infotech, SG Analytics, Devott, Evalueserve, eXL Service, KPO Maestro, Innodata Isogen, Ultrascan KPO, Adventity, Triad Research, Apogzen, Wipro, Karvy

To order this report:

Business Outsourcing Industry: Top Financial Services and Investments Knowledge Process Outsourcing Vendors, Black Book Survey Results

More  Market Research Report

Check our  Company Profile, SWOT and Revenue Analysis!

Nicolas Bombourg

Reportlinker

Email: nbo@reportlinker.com

US: (805)652-2626

Intl: +1 805-652-2626

SOURCE Reportlinker



RELATED LINKS

http://www.reportlinker.com